Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Oscar Alcantar

Homewood,Al

Summary

I'm a dedicated entrepreneur with aspirations of running my personal coffee shop. My enthusiasm lies in aiding individuals and shaping a profession around it. I'm enthusiastic about acquiring knowledge and embracing encounters that push my boundaries.

Overview

6
6
years of professional experience

Work History

Sales Consultant

Serra Hyundai
Trussville, AL
08.2023 - Current
  • Identified customer needs and wants to enhance customer experiences and boost sales.
  • Maintained relationships with customers to maximize sales opportunities.
  • Cultivated productive relationships with existing customers through exceptional follow-up after sales.
  • Educated customers about sales processes, warranty requirements and service standards.

Shift Lead

Cala Coffee
Birmingham, AL
12.2022 - 08.2024
  • Completed store opening and closing procedures.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Trained and mentored new employees to maximize team performance.

Customer Service Representative

Wells Fargo
11.2021 - 10.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Supervisor

Seeds Coffee
01.2019 - 11.2021
  • Ensuring a continuous delivery of quality to every customer, while also upholding the standard recipe and beverage displays.
  • Maintain a professional attitude no matter the situation
  • Possessed an extensive understanding of various products.
  • Recommend products according to their preferences.

Education

Business Management -

Jefferson State Community College
Birmingham, AL
05.2024

Skills

  • Problem-Solving Support
  • Bilingual (Spanish,English)
  • Team Development
  • Sales Proposal Creation
  • Strategic Planning
  • Time Management

Languages

Spanish
Native/ Bilingual

Timeline

Sales Consultant

Serra Hyundai
08.2023 - Current

Shift Lead

Cala Coffee
12.2022 - 08.2024

Customer Service Representative

Wells Fargo
11.2021 - 10.2022

Supervisor

Seeds Coffee
01.2019 - 11.2021

Business Management -

Jefferson State Community College

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Oscar Alcantar