Adept at leading teams and optimizing workflows, I enhanced operations at Masterbrand Cabinets Decora, achieving significant customer satisfaction. Making sure we meet our metrics Daily My expertise in quality assurance and conflict resolution, coupled with fluency in 2 languages, drove performance improvements. Recognized for developing impactful training programs, I excel in fostering teamwork and achieving operational excellence goals.
Hi, I’m
Oscar Alvarez
Huntingburg,IN
Summary
Work History
Masterbrand Cabinets Decora
Supervisor of Operations
Job overview
- Coordinated scheduling of resources to optimize labor allocation and minimize downtime.
- Identified bottlenecks in workflow by analyzing operational procedures.
- Facilitated training sessions for new employees to enhance onboarding experience and skill development.
- Collaborated with customer service team to enhance service delivery and support operations.
- Established checklists for quality assurance to maintain consistency in service delivery.
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
- Developed and implemented training programs for new hires, improving overall team productivity and performance.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
- Oversaw inventory management, maintaining optimal stock levels while minimizing waste and excess costs.
- Reduced expenses for the department by optimizing resource allocation and closely monitoring budgets.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Kept high average of performance evaluations.
- Monitored front areas so that questions could be promptly addressed.
Masterbrand Decora
Team Lead
Job overview
- Prepared detailed reports with Power BI, providing data-driven insights for stakeholders.
- Directed project planning and execution, optimizing resource allocation and risk management.
- Delivered project updates, maintaining transparency and managing expectations.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Education
CepetEl Salvador
High School Diploma
University Overview
Skills
- Team leadership
- Team development
- Conflict resolution
- Quality assurance
- Goal setting
- Workflow optimization
- Staff evaluation
- Safety procedures
- Inventory control
- Problem-solving
- FLUENT IN LANGUAGE
Timeline
Supervisor of Operations
Masterbrand Cabinets Decora
Team Lead
Masterbrand Decora
Cepet
High School Diploma
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