Oscar Arnold-Nessel
New York
Summary
Dynamic professional with a proven track record at neighborhood Institution Ray’s Candy Store, excelling in customer service and team leadership. Skilled in decision-making and operational efficiency, I enhance product quality and streamline processes, driving customer satisfaction and repeat business. Adept at managing e-commerce operations, I leverage strong communication skills to foster relationships and boost brand visibility.
Overview
4
4
years of professional experience
Work History
Sustainable Fashion Seller/ Upcycle Designer
Self Employed
02.2024 - Current
- Built and operated a self-directed sustainable fashion business, designing and producing upcycled garments while sourcing vintage inventory from ethical vendors.
- Managed end-to-end e-commerce operations, including inventory (>$10K), pricing, product listings, and order fulfillment with accurate packing, shipping, and delivery timelines.
- Drove customer acquisition and retention through personalized service, follow-up communication, and product education, fostering strong relationships and repeat business.
- Analyzed market trends to identify opportunities, adjust pricing, and refine product offerings to maximize sales and relevance.
- Executed brand growth strategies through social media marketing, product photography, and targeted promotions to expand reach and visibility.
- Delivered responsive customer support via email and chat, providing detailed information on products, pricing, and shipping.
- Organized, restored, and presented inventory to enhance product appeal and overall customer experience.
Personal Assistant
Dr. Deena Consulting
01.2025 - 03.2026
- Managed executive calendars, scheduling appointments and coordinating travel arrangements efficiently and reliably.
- Maintained organized filing systems, enhancing accessibility critical documents and resources.
- Implemented procedures for office operations, increasing productivity and efficiency.
- Conducted research on various topics to support project development and decision making processes.
Food Service Associate and Manager
Ray’s Candy Store
02.2022 - 03.2026
- Promoted to Manager in April 2024 after demonstrating strong independent decision-making, adaptability, and leadership in a high-volume environment.
- Managed daily operations across customer service, food prep, fulfillment, inventory, scheduling, and team coordination while maintaining speed, accuracy, and service quality.
- Led hiring, training, scheduling, and conflict resolution efforts to maintain an accountable and efficient workplace culture.
- Improved workflow efficiency, product consistency, and customer experience through operational refinements, waste reduction strategies, and responsiveness to customer feedback.
- Oversaw inventory, pricing, promotions, and e-commerce fulfillment using sales trends and real-time operational insights to support profitability and customer traffic.
- Maintained food safety, cleanliness, and organization standards while supporting cross-functional coverage in a fast-paced food service environment.
Education
High School Diploma -
City-As-School
New York, NY01-2024
Skills
- Customer service
- Team leadership
- Communication skills
- Decision making
- Efficient task and project completion
References
New manager of Ray’s Candy Store Johnny Hamilton-Janak- 3474040532
Timeline
Personal Assistant
Dr. Deena Consulting
01.2025 - 03.2026
Sustainable Fashion Seller/ Upcycle Designer
Self Employed
02.2024 - Current
Food Service Associate and Manager
Ray’s Candy Store
02.2022 - 03.2026
High School Diploma -
City-As-School