Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Oscar Avina

Owasso,OK

Summary

As a professional with a proven track record at Darden Restaurants Inc, excelling in project management and client relationship management, I have successfully enhanced customer experience through innovative solutions and effective problem-solving skills. I am recognized for implementing processes that improve workflow, ensuring projects were delivered on time and within budget, meeting company standards and improving location's KPI's. I am experienced with overseeing services team members and the company provides to ensure high-quality service delivery and client satisfaction. Utilizes strategic planning and operational management to drive efficiency and effectiveness.

Overview

7
7
years of professional experience

Work History

Manager - Professional Services

Darden Restaurants Inc
01.2023 - Current
  • Delivered successful projects under tight deadlines while maintaining strict budgetary control.
  • Enhanced customer experience by implementing best practices in service delivery and addressing client feedback proactively.
  • Development efforts, securing and contributing to the growth of the quality of services delivered.
  • Resolved complex issues faced by clients through effective problem-solving strategies and customized solutions.
  • Conducted regular performance evaluations for team members, setting goals for continuous improvement and personal growth.
  • Implemented process improvements for more efficient project management and streamlined workflows.
  • Established strong relationships with key clients, fostering trust and long-term collaborations.

Office Administrative Assistant

Finacial Company
08.2018 - 11.2020
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
  • Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
  • Reduced errors in documentation by meticulously proofreading and editing written materials.

Warehouse Worker

Dollar Tree Inc.
03.2021 - 12.2022
  • Consistently lifted materials weighing as 30 pounds.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Maintained clean, orderly work environment free of hazards.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.

Education

High School Diploma -

Los Altos
Hacienda Heights, CA
05-2020

Skills

  • Project management
  • Process improvement
  • Budget management
  • Customer experience
  • Problem solving
  • Client relationship management
  • Data analysis
  • Operations management
  • Positive attitude
  • Problem-solving
  • Reliability

Languages

Spanish
Native or Bilingual

Timeline

Manager - Professional Services

Darden Restaurants Inc
01.2023 - Current

Warehouse Worker

Dollar Tree Inc.
03.2021 - 12.2022

Office Administrative Assistant

Finacial Company
08.2018 - 11.2020

High School Diploma -

Los Altos

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Oscar Avina