Oscar Ayan
Miami,FL
Summary
Results-driven retail management professional determined to exceed company sales goals. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Specialist
Apple Store
08.2024 - Current
- Consistently showcase in-depth knowledge of Apple products, software, and services to effectively engage customers and provide tailored recommendations.
- Assess individual customer needs and preferences, offering personalized solutions that enhance their experience and satisfaction with Apple products.
- Efficiently manage multiple customers simultaneously, balancing high-volume sales and service interactions while maintaining excellent customer service standards.
- Work collaboratively with team members to meet store goals, ensuring shared responsibility and accountability in achieving individual and collective sales targets.
- Embrace opportunities to deepen product knowledge, stay informed about new Apple offerings, and proactively learn from peers to enhance performance and customer service.
- Develop expertise in both Apple and third-party products to provide well-rounded advice and ensure customers are informed about their options for an enhanced user experience.
- Handle sensitive customer information with the highest level of integrity, adhering to Apple’s privacy standards and core values.
Store Manager
Ups Store
04.2020 - Current
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness by creating structural training on software and customer service skills.
- Managed inventory control, cash control, and store opening and closing procedures.
- Launched staff engagement, gender diversity and cultural programs to promote diversity and inclusion
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Maximized sales by 15%/year and minimized shrinkage through excellent customer service and sale initiatives.
- Strong use of a variety of software provided by headquarters.
- Troubleshoot of ISU devices, mostly Apple devices.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
Associate
UPS
09.2018 - 03.2020
- Prioritized helping customers over completing other routine tasks in store.
- Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Managed customer relations through communication and helpful interactions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Assistant Manager
Godiva Chocolates
08.2017 - 09.2018
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Implemented new technology to streamline processes and improve operations.
- Reduced operational costs by identifying areas of improvement and implementing cost-saving measures.
- Fostered a culture of continuous improvement by encouraging staff participation in brainstorming sessions that led to streamlining various processes within the department.
- Introduced new methods, practices, and systems to reduce turnaround time.
Education
High School Diploma -
Felix Varela Senior High School
07.2017
Skills
- Personnel development
- POS Systems
- Customer Service Management
- Time Management
- Customer Response
- Flexible Schedule
- Customer Service
- Team motivation
Certification
- Certified Operator, UPS.
- Licensed Notary Public.
- Certified Printer Expert.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Specialist
Apple Store
08.2024 - Current
Store Manager
Ups Store
04.2020 - Current
Associate
UPS
09.2018 - 03.2020
Assistant Manager
Godiva Chocolates
08.2017 - 09.2018
- Certified Operator, UPS.
- Licensed Notary Public.
- Certified Printer Expert.
High School Diploma -
Felix Varela Senior High School
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