Summary
Overview
Work History
Education
Skills
Timeline
Generic

Oscar Ba

Houston

Summary

Accomplished Retail Sales Associate with a proven track record at Walmart, enhancing customer satisfaction and loyalty through exceptional service and problem-solving skills. Expert in front office support and guest relations, significantly improving store environment and efficiency. Skilled in computer use and time management, adept at elevating guest experiences and streamlining operations.

Developed strong communication and problem-solving skills in fast-paced customer service environment. Skilled in managing administrative tasks, handling inquiries, and providing exceptional service. Seeking to transition into new field, leveraging these transferrable skills to contribute to organizational success.

Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software.

Friendly and approachable, with keen ability to make guests feel welcome and valued. Possesses strong organizational skills and proficiency in managing multi-line phone systems and handling customer service inquiries. Committed to creating positive and efficient environment that enhances guest satisfaction and operational success.

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Reliable [Job Title] well-versed in assisting guests with check-in, check-out and billing services. Smart individual with combined organizational skills and polished customer service style. Promptly addresses various questions and concerns from customers to facilitate positive guest experience and repeat business.

Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.

Qualified Front Desk Associate with hands-on experience in managing daily operations and ensuring seamless guest interactions. Efficiently handled administrative tasks while maintaining welcoming environment. Demonstrated excellence in communication and multitasking.

Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.

Welcoming Front Desk Associate with [Number] years of experience in hospitality. Extensive knowledge of customer relations and commitment to individualized care. Successful at multitasking and bookkeeping.

Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations.

Experienced with front desk management, including guest check-ins, reservations, and administrative support. Utilizes effective communication and organizational skills to enhance guest satisfaction. Track record of maintaining professional and welcoming front desk environment.

Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful [Type] setting.

Professional in hospitality and customer service with proven track record of handling front desk responsibilities. Skilled in maintaining high standard of service and managing guest inquiries efficiently. Known for teamwork and adaptability in dynamic environments, ensuring smooth operations.

Overview

2
2
years of professional experience

Work History

Front Desk Associate

Planet Fitness Gym
12.2021 - 04.2022
  • Handled high-pressure situations calmly, maintaining professionalism at all times.
  • Organized front desk area to maintain a professional and welcoming appearance for guests.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained cleanliness and organization of front desk area.
  • Resolved guest issues effectively, ensuring a positive customer experience.
  • Answered guest questions and offered referrals to local points of interest.

Stocking Associate

Costco
07.2021 - 11.2021
  • Enhanced store organization by accurately stocking shelves and maintaining inventory control.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Examined and inspected stock items for defects and reported damages to supervisor.
  • Organized merchandise on floor, priced items with scan gun and switched price tickets according to promotional sales and sale expiration dates.
  • Maximized sales floor appeal with timely merchandise replenishment and presentation.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Answered customer questions and provided detailed product information.
  • Stocked designated items on shelves, end caps and displays.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Transported merchandise pallets to move in warehouse.

Retail Sales Associate

Target
10.2020 - 04.2021
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Wrapped, boxed and weighed bakery department products.
  • Developed strong rapport with customers and created positive impression of business.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Used in-store system to locate inventory and place special orders for customers.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.

Retail Sales Associate

Walmart
05.2020 - 09.2020
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
  • Greeted customers and provided outstanding customer service.
  • Developed rapport with regular customers, fostering welcoming store atmosphere.
  • Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
  • Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.
  • Managed inventory to prevent stock shortages, ordering new items as necessary.
  • Monitored sales trends to advise on restocking, ensuring popular items were always available.
  • Wrapped, boxed and weighed bakery department products.
  • Monitored customers for signs of security concerns and escalated issues to management.

Education

High School Diploma -

I.H. Kempner High School
14777 Voss Rd, Sugar Land , Tx77498
06-2023

Skills

  • Time management
  • Problem-solving skills
  • Listening skills
  • Guest relations
  • Front office support
  • Surveillance
  • Front desk management
  • Guest services
  • Computer skills

Timeline

Front Desk Associate

Planet Fitness Gym
12.2021 - 04.2022

Stocking Associate

Costco
07.2021 - 11.2021

Retail Sales Associate

Target
10.2020 - 04.2021

Retail Sales Associate

Walmart
05.2020 - 09.2020

High School Diploma -

I.H. Kempner High School
Oscar Ba