Oscar Balderas

Checked guests' identification before serving alcoholic beverages.

• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Attended to multiple guest needs in accordance to corporate timing standards of 3-5 minutes , while continuing to receive new tables of guests during our peak rush hour.

• Collaborated with management to identify company training needs and scheduling.
• Increased sales significantly by upselling higher-end products to customers.
• Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
• Monitored employee progress and gave feedback to management and additional training requirements.
• Answered customers' questions, recommended items, and recorded order information.
• Conducted meetings with management to discus operational issues and develop ways to improve services.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Minimized customer service complaints by expertly managing customer expectations during busy periods.
• Assisted managers with quickly resolving service- and food-related issues.
• Cultivated positive guest relations by managing information and orchestrating speedy seating.

• Recommended complementary purchases to customers, increasing revenue by a calculation of 25%.
• Assisted customers with product returns, exchanges and refunds to increase satisfaction and trust.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Processed payments and provided receipts to establish proof of transaction with 100% accuracy.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
• Created inviting environment for customers by maintaining store organization and cleanliness.

• Interacted with customers by phone, email, or in-person to provide information.
• Participated in workshops and presentations related to projects to gain knowledge.
• Developed and updated tracking spreadsheets for process monitoring and reporting.
• Assisted in developing integrated marketing strategies for small businesses.
• Developed and maintained relationships with key internal stakeholders.
• Gathered, organized and input information into digital database.
• Collaborated with senior management on new initiatives to build confidence.
• Worked with constituents in regards to opportunities to hold legal documents and permits from city hall.
• Organized and sent emails linked to the Alderman's office for potential issues and worries of the constituents and delivered the necessary services to their homes.
• Lead special projects in Spanish, as I was the only Spanish speaking employee in the office.