Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

OSCAR BALLADARES

Albuquerque

Summary

Dynamic professional with a proven track record at MTUCCI'S BAR ROMA, excelling in sales tracking and customer satisfaction. Recognized for enhancing operational efficiency and fostering team collaboration, I leverage strong problem-solving abilities to drive results and improve service quality. Committed to creating engaging environments that boost employee engagement and customer retention.

Overview

28
28
years of professional experience

Work History

Host Trainer

MTUCCI'S BAR ROMA
Albuquerque
09.2023 - 02.2024
  • Tracked sales data from host stations to identify potential areas of improvement.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Worked closely with management team to develop strategies for improving customer satisfaction levels.
  • Monitored hosts' performance during shifts to ensure compliance with company standards.
  • Offered advice and assistance when needed in order to ensure smooth operations throughout shift changes.

Easy Technician Lead

Staples, The Office Supply Superstore
Albuquerque
02.2011 - 07.2012
  • Handled returns and exchanges according to company policies.
  • Trained new Easy Technicians on proper procedures for installation and maintenance of equipment.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Resolved customer complaints in a timely manner, taking appropriate action when necessary.
  • Interpreted customer requirements in order to determine best solutions for their needs.
  • Evaluated performance of Easy Technicians through regular feedback sessions and periodic reviews.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Analyzed data related to repair times and cost estimates in order to identify trends or potential areas where improvements can be made.
  • Assisted Easy Technicians with troubleshooting complex problems, offering guidance and expertise when needed.
  • Computed purchases and received and processed cash or credit payment.
  • Answered store and merchandise questions and led customers to wanted items.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Placed special orders or called other stores to find desired items.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Described merchandise and explained use, operation and care.
  • Coordinated scheduling for preventive maintenance visits from customers' sites according to their individual needs.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Reviewed service requests from customers, assigning technicians accordingly based on skill sets required for each job.
  • Recommended, selected and located merchandise based on customer desires.
  • Collaborated with other departments within the organization to resolve conflicts or discrepancies between teams regarding repair services offered by the company.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Identified needs of customers promptly and efficiently.
  • Completed day-to-day duties accurately and efficiently.
  • Worked effectively in team environments to make the workplace more productive.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.

Specialist Active Duty Cavalry Scout

United States Army
Freeburg
09.1995 - 08.1999
  • Tracked friendly force movements using maps and GPS navigation devices.
  • Searched for improvised explosive devices along patrol routes and reported any findings to superiors.
  • Responded quickly to changing situations on the ground with decisive action when necessary.
  • Led teams of scouts into unfamiliar territory to search for enemies or gather intelligence information.
  • Verified the accuracy of intelligence reports regarding potential threats within an area of operation.
  • Analyzed aerial photographs taken by drones or helicopters to identify suspicious activities or structures.
  • Scouted routes to determine the best route of travel for a convoy.
  • Performed maintenance tasks on weapons systems including cleaning, lubricating, and replacing parts as needed.
  • Maintained radio communication with command posts while in the field to report findings.
  • Operated military vehicles during reconnaissance missions in hostile environments.
  • Conducted pre-combat checks of all equipment before mission start times.
  • Relayed information using advanced onboard communications devices.
  • Developed countermeasures against possible threats such as ambushes or snipers.
  • Received and implemented combat orders and directed deployment of personnel in offensive, defensive, and retrograde operations.
  • Provided security support by patrolling assigned areas during combat operations.
  • Directed fire from tanks or artillery units against enemy targets based on intelligence gathered from scouting missions.
  • Identified and reported enemy locations, strengths, and equipment.
  • Monitored battlefields for changes in terrain, enemy activity, and other factors.
  • Operated targeting and firing systems following superior's orders.
  • Conducted reconnaissance missions on foot or in vehicles to obtain information about terrain, enemy forces, and civilian populations.
  • Worked with cross-functional teams to achieve goals.
  • Maintained updated knowledge through continuing education and advanced training.
  • Updated and maintained databases with current information.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Recognized by management for providing exceptional customer service.

Education

Associate of Arts - Business Management

Walden University
Minneapolis, MN

Skills

  • Sales tracking
  • Customer satisfaction
  • Safety compliance
  • Inventory management
  • Conflict resolution
  • Team collaboration
  • Problem solving
  • Data analysis
  • Effective communication
  • Time management
  • Visual merchandising
  • Operational efficiency
  • Customer service
  • Motivational techniques
  • Coaching techniques
  • Team coaching
  • Task delegation
  • Employee engagement
  • Objectives creation
  • Feedback provision
  • Exceptional communication
  • Strong leadership
  • Attention to detail
  • Cash handling
  • Customer retention
  • Opening and closing procedures
  • Point of sale POS software
  • Safety training
  • Active listening
  • Hygiene practices
  • Supply ordering
  • Staff management

Accomplishments

  • SOLDIER OF THE MONTH RUNNER UP
  • PROMOTED TO EASYTECH EXPERT WITHIN 2 MONTHS OF HIRE

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Host Trainer

MTUCCI'S BAR ROMA
09.2023 - 02.2024

Easy Technician Lead

Staples, The Office Supply Superstore
02.2011 - 07.2012

Specialist Active Duty Cavalry Scout

United States Army
09.1995 - 08.1999

Associate of Arts - Business Management

Walden University

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OSCAR BALLADARES