Oscar Becerra
Commerce
Summary
Experienced Dispatch and Operations Supervisor with over 11 years of leadership in logistics, transportation, and warehouse operations. Skilled at managing large teams, coordinating dispatch for independent contractors, and optimizing delivery routes to reduce costs and improve service. Strong communicator with a proactive, hands-on approach to problem-solving and team development. Fluent in both English and Spanish.
Overview
20
20
years of professional experience
Work History
Dispatch Supervisor
Roadrunner Transportation
01.2022 - Current
- - Supervise 60+ independent contractors in daily dispatch operations
- - Respond to emails and calls from CSRs, sales reps, customers, management, and 3PL partners
- - Ensure all pickups are completed on time and handled efficiently
- - Strategically route drivers to maximize truck space and reduce mileage, saving on fuel and operational costs
- - Proactively resolve service issues and maintain high delivery performance standards
Operations Supervisor
Roadrunner Transportation
01.2021 - 01.2022
- - Managed 18 employees and 2 supervisors in inbound freight operations
- - Oversaw daily inventory control and ensured prompt freight movement
- - Scheduled 60+ city delivery drivers and ensured on-time dispatch
- - Enforced safety standards to maintain a safe working environment
- - Coordinated with customers, CSRs, and sales teams to resolve service issues
- - Reported shipment exceptions and service failures to upper management
Dispatch Supervisor
Dependable Highway Express
01.2018 - 01.2021
- - Managed dispatch for 50+ drivers and 2 clerks across Southern California
- - Maintained close communication with vendors, CSRs, and operations team
- - Trained drivers on safety procedures and company protocols
- - Ensured high-quality customer service and efficient routing
Chief of Operations
Bolt Transports
01.2016 - 01.2017
- - Supported executive leadership in day-to-day operations
- - Scheduled drivers, managed payroll, and oversaw staff hiring and onboarding
- - Handled client negotiations and account management
- - Directed dispatch, freight control, and customer service departments
Operations Supervisor
Roadrunner Transportation
01.2006 - 01.2016
- - Supervised a 25+ person team across dock, admin, and maintenance roles
- - Maintained 94.6% same-day delivery and 97% on-time delivery rates
- - Coordinated 90+ drivers daily, managed scheduling, PTO, and HR compliance
- - Audited labor reports and ensured proper freight handling to prevent damage
- Additional Roles at Roadrunner Transportation
- - City Dispatcher: Managed pickup scheduling, dispatched drivers, and handled calls
- - Office Clerk: Performed billing, paperwork, and freight status updates
- - Dock Worker: Operated forklift and pallet jack to load/unload freight
Education
High School Diploma -
James A. Garfield High School
Los Angeles, CA06-2005
General Education Coursework
Cerritos College
Norwalk, CASkills
- - Dispatch & Route Optimization
- - Forklift & Pallet Jack Certified
- - Inventory & Freight Control
- - Staff Training & Supervision
- - Typing Speed: 55-60 WPM
- - Bilingual: Fluent in English & Spanish
- - Customer Service & Vendor Relations
- - Safety Compliance & DOT Regulations
Timeline
Dispatch Supervisor
Roadrunner Transportation
01.2022 - Current
Operations Supervisor
Roadrunner Transportation
01.2021 - 01.2022
Dispatch Supervisor
Dependable Highway Express
01.2018 - 01.2021
Chief of Operations
Bolt Transports
01.2016 - 01.2017
Operations Supervisor
Roadrunner Transportation
01.2006 - 01.2016
General Education Coursework
Cerritos College
High School Diploma -
James A. Garfield High School