Oscar Berrios

Sex Offender Registration Officer / Special Victims Division: 11/2023 - Current

• Administrate Chapter 62 of the Texas Code of Criminal Procedure, diligently ensuring that all registered sex offenders adhere to the legal requirements and restrictions imposed by Texas legislation.
• Manage the registration and monitoring of approximately 600 sex offenders in the City of Houston, ensuring compliance and up-to-date information in line with local and state guidelines.
• Actively conduct extensive research and data compilation from local and federal databases, creating detailed offender profiles.
• Utilize open-source intelligence to verify and cross-check offender information, enhancing the accuracy and comprehensiveness of our data analysis and offender tracking system.
• Efficiently manage and secure sensitive offender data within national and state databases, verifying both the accuracy and accessibility of vital information.
• Exhibit exceptional diligence and attention to detail in collecting comprehensive offender information, ensuring the accuracy of our records and significantly contributing to the integrity of our database management system.
• Successfully create collaborative networks with multiple law enforcement agencies and personnel, amplifying intelligence sharing and fostering robust operational teamwork across various jurisdictions.
• Maintain up-to-date and accurate visual documentation through photography of offenders for public records, aiding in public safety and enhancing the reliability of our identification procedures.

Stellantis Financial Services (Title Clerk): 12/2022 - 03/2023

• Expertly managed a comprehensive database, ensuring accuracy in entering and organizing title and vehicle information for efficient data retrieval and analysis.
• Engaged in proactive communication with Motor Vehicle Departments, tracking and verifying pending titles, which facilitated timely resolution of documentation issues and optimized operational efficiency.
• Provided exemplary customer service by addressing client inquiries and resolving title issues, leading to enhanced customer relations and satisfaction.
• Established and maintained constructive relationships with dealerships through regular communication and efficient document management, contributing to streamlined operational processes.
• Demonstrated exceptional diligence and accuracy in processing over 100 title payoffs weekly, maintaining precise financial records and adhering to regulatory standards.
• Developed and implemented a detailed control log system using SHAW, DealerTrack, and Excel, optimizing vehicle payoff and title tracking for improved record-keeping and workflow efficiency.

Majority LLC (Customer Service Representative): 07/2022 - 10/2022

• Collaborated closely with management to address and resolve escalated customer issues, showcasing effective problem-solving skills and a commitment to customer satisfaction.
• Provided bilingual support (English and Spanish) across various communication channels, ensuring effective and inclusive customer service for a diverse clientele.
• Maintained a strong focus on security and accuracy in verifying digital customer documents, playing a key role in preventing identity theft and fraud and safeguarding account integrity.
• Ensured the accuracy and confidentiality of personal and financial customer information, upholding data integrity for seamless customer interactions and transactions.
• Displayed vigilance in risk management by identifying and reporting suspicious activities, contributing to the overall security and safety of the organization.