Oscar Bosque

Managed daily store operations, leading a team of 170 employees to consistently exceed sales goals by an average of 12% each quarter.

- Developed strategies to increase customer satisfaction and loyalty, resulting in a 83% improvement in customer feedback scores.

- Implemented employee training programs that reduced staff turnover by 9% and increased productivity.

- Collaborated with the corporate team to refine inventory management, reducing waste and optimizing supply chain efficiency by 5%.

• Effectively communicate and partner with District Manager and District Team to drive alignment, stablish the direction of the Home Depot Stores.
• Analyze and interpret sales and financial reporting to assess opportunities and determine Success.
• Review and analyze store's shrinkable and safety performance; identify trends and implement improvement with loss prevention.
• Teach, coach and train store leadership team and associates on operational processes , selling and merchandising, high store appearance standards, customer service and operational excellence standards to improve profitability.