Summary
Overview
Work History
Education
Skills
Timeline
Generic

Oscar Bourk

Cape Coral,FL

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Experienced Crew Trainer with Number years of experience. Focused on maximizing team success by providing new members with great training and support. Extensive knowledge of food safety, cleaning and sanitizing procedures.

Talented kitchen leader offer over Number years of experience in preparing and serving diverse foods. Motivates employees to exceed customer expectations in high-volume settings while maintaining strong quality and cost controls. Service-oriented with good multitasking, safety management and decision-making skills.

Overview

4
4
years of professional experience

Work History

Crew Trainer

McDonald’s
06.2019 - Current
  • Taught new team members correct procedures for all areas of operations.
  • Trained other employees in customer service, food safety and performance requirements.
  • Set positive example for team members by providing high-quality, efficient service.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Mentored junior employees to improve performance, food safety and customer service.
  • Maintained current knowledge of all team position requirements.
  • Trained and mentored Number new personnel hired to fulfill various roles.

Front of

Asian Buffet & Grill
01.2019 - 05.2019
  • Utilized POS system to receive and process food and beverage orders.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
  • Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
  • Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic Type restaurant while maintaining calm, professional demeanor.
  • Leveraged hand-held trays and buffet carts to serve food and beverage items to guests.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.

Education

Regular Education -

Cape Coral High School
Cape Coral, FL
05.2022

Skills

  • Team Leadership
  • Process Improvement
  • Creative Solution Development
  • Group Discussion Facilitation
  • Role Modeling
  • Customer Service
  • Policies and Procedures
  • Restaurant Operation
  • Active Listening
  • Tool Preparation
  • Efficiency Estimation
  • Role Playing
  • Team Exercises
  • Simulation Leadership
  • Delegating Work
  • Cash Register Operations
  • Station Preparation
  • Training Tools and Resources
  • Performance Evaluations
  • Payment Processing
  • Crew Monitoring
  • Safe Food Handling Practices
  • Crew Assistance
  • Food Safety
  • Kitchen Sanitation
  • Equipment Maintenance
  • Product Knowledge
  • Dress Code Enforcement
  • Workplace Safety
  • Suggestive Selling
  • Organizational Efficiency

Timeline

Crew Trainer

McDonald’s
06.2019 - Current

Front of

Asian Buffet & Grill
01.2019 - 05.2019

Regular Education -

Cape Coral High School

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Oscar Bourk