IT professional prepared for advancing IT infrastructure management and system reliability. Proven ability to manage servers, networks, and hardware, ensuring seamless operations. Known for strong team collaboration and adaptability to evolving technological needs, excelling in system troubleshooting and performance optimization.
Overview
15
15
years of professional experience
Work History
System Administrator
New Alliance Insurance Brokers
07.2013 - Current
Microsoft 365 & Zoom Management: Managed company licenses and user accounts, providing seamless account setup and troubleshooting
Set up and maintained the Zoom phone system, managing communication licenses
Azure AD & Intune: Configured Azure AD for secure user management and compliance policies in Intune for mobile and desktop devices
Network & Security: Oversaw network infrastructure and configured firewall policies, strengthening security through proactive threat monitoring
IT Asset Management: Handled procurement and maintenance of office computer supplies and equipment to ensure smooth daily operations
User Training: Delivered security training on phishing and cyber threats, fostering a culture of awareness
Facilities Coordination: Managed office maintenance and vendor relations to maintain a functional workspace
Server Trainer
ESPN Zone
02.2010 - 06.2013
Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
Trained new team members on restaurant procedures, menu items, and performance strategies.
Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.