Oscar A Castillo

• Informed management about potential safety hazards or necessary repairs through clear communication channels in a timely manner.
• Enhanced rail infrastructure longevity through timely replacement of worn tracks and components.
• Stayed current on best practices in the industry through continuing education courses, workshops, and conferences.
• Coordinated with other team members to complete large-scale projects on schedule while minimizing disruptions to train services.
• Maintained detailed records of completed maintenance tasks, enabling accurate assessment of track conditions over time.
• Conducted thorough evaluations of rail materials to ensure optimal performance under varying environmental conditions.
• Developed strong relationships with colleagues from diverse backgrounds, fostering a positive work environment that encouraged collaboration and teamwork.
• Collaborated with engineering teams to develop effective solutions for complex track issues.
• Promoted a culture of safety among team members by prioritizing proper procedures during all maintenance activities.
• Reduced derailment risks with diligent inspection and repair of track defects such as broken rails, uneven surfaces, and compromised ties.
• Supported the implementation of innovative rail technologies by participating in pilot programs and providing feedback on performance metrics.
• Improved track safety by conducting regular inspections and identifying maintenance needs.
• Participated in emergency response efforts when required, working closely with first responders to address critical situations involving rail infrastructure damage or derailments.
• Adhered to all company policies and federal regulations governing railroad track maintenance for consistent service quality across the network.
• Managed inventory of tools and equipment for efficient allocation during scheduled maintenance projects.
• Contributed to company-wide cost-saving initiatives by identifying opportunities for more efficient use of resources during maintenance projects.
• Assisted in the installation of new tracks, ensuring proper alignment, grading, and adherence to regulatory standards.
• Optimized train schedules by completing maintenance tasks efficiently and within designated timeframes.
• Ensured smooth train operations by maintaining proper track alignment and adjusting as needed.
• Replaced defective wiring, broken lenses or burned-out light bulbs.
• Read and interpreted circuit prints, blueprints, schematics and drawings to efficiently complete job tasks and projects.
• Performed installations and conducted repair work on railroad crossing signals and components to bolster safety.

• Monitoring cash intake and deposit records, increasing accuracy and reducing discrepancies
• Helped with planning schedules and delegating assignments to meet coverage and service demands
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of customer preferences
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
• Generate business through exceptional customer service and responding to customer concerns with friendly and knowledgeable service.
• Achieved consistent sales growth by analyzing market trends and adapting strategies accordingly.
• Handled trade-ins professionally while maximizing dealership profit margins as well as meeting customer expectations.
• Coordinated with service departments to address client concerns or issues post-purchase efficiently, fostering loyalty among customers.
• Maintained a clean and attractive showroom appearance which aided in creating an inviting atmosphere for potential buyers.
• Assisted customers in making informed decisions by offering detailed information on various automobile models.

• Monitoring cash intake and deposit records, increasing accuracy, and reducing discrepancies
• Helped with planning schedules and delegating assignments to meet coverage and service demands
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of customer preferences
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
• Generate business through exceptional customer service and responding to customer concerns with friendly and knowledgeable service.
• Supervised day-to-day operations to meet performance, quality, and service expectations.
• Maintained a clean, safe, and organized store environment to enhance customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Managed inventory levels to minimize stockouts while reducing overhead costs.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Mentored team members to enhance professional development and accountability in the workplace.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Developed a loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
• Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
• Increased sales through effective merchandising strategies and targeted promotions.
• Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
• Implemented staff training programs, enhancing product knowledge and improving customer service skills.
• Conducted employee performance evaluations, providing constructive feedback for growth and development.
• Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
• Facilitated clear communication between employees and upper management through regular meetings and updates.
• Created employee schedules to align coverage with forecasted demands.
• Made hiring recommendations to increase the company's productivity and profitability with quality workers.
• Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
• Developed a strategy to increase sales and drive profits.
• Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
• Increased employee performance and job satisfaction to strengthen retention and engagement.
• Reviewed sales and gross profit reports to assess company efficiency.
• Streamlined store operations for increased efficiency, implementing new processes and procedures.
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
• Monitored security to protect employees, customers, and property.
• Established team priorities, maintained schedules, and monitored performance.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Maintained aprofessional demeanor by staying calm when addressing unhappy or angry customers.
• Opened and closed locations and monitored shift changes to uphold successful operations strategies and maximize business success.
• Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Used industry expertise, customer service skills, and analytical nature to resolve customer concerns and promote loyalty.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Defined clear targets and objectives and communicated to other team members.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Recruited, interviewed, and hired employees and implemented a mentoring program to promote positive feedback and engagement.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Tracked equipment and inventory, maintaining prescribed levels for technical equipment and supplies

• Drafted system setup and imaging documentation, creating standardized frameworks to rapidly onboard new hardware
• Maintaining install training and continuing education
• Supervised end-user support efforts, designing policies to reestablish consistent service guidelines and reliable ticket resolution
• Maintained accurate records of malfunctions, installations, and service calls according to appliance guidelines
• Oversaw takedown, packaging, transportation, installations, and service calls according to appliance guidelines
• Used hand and power equipment for hoisting, measuring, testing, and drilling various types of installations.
• Tracked equipment and inventory, maintaining prescribed levels for technical equipment and supplies.
• Held final approval on diagnostic testing results for new and in-use appliances installed.
• Monitored ticket resolution rates, confirming quick, and effective technical service call outcomes.
• Maintained accurate records of malfunctions, installations, and service calls according to internal guidelines.
• Commissioned third-party vendors and technicians to augment on-site technical support assets.
• Supervised end-user support efforts, designing policies to establish consistent service guidelines and reliable ticket resolution.
• Managed large-scale physical medium transit and web-based transmission data transportation projects.
• Operated light trucks to deliver loads as far as 200 miles from home location.

• Tracked equipment and inventory, maintaining prescribed levels for technical equipment and supplies
• Drafted system setup and imaging documentation, creating standardized frameworks to rapidly onboard new hardware
• Maintaining install training and continuing education
• Supervised end-user support efforts, designing policies to reestablish consistent service guidelines and reliable ticket resolution
• Maintained accurate records of malfunctions, installations, and service calls according to appliance guidelines
• Oversaw takedown, packaging, transportation, installations, and service calls according to appliance guidelines
• Used hand and power equipment for hoisting, measuring, testing and drilling various types of installations.

• Tracked equipment and inventory, maintaining prescribed levels for technical equipment and supplies
• Drafted system setup and imaging documentation, creating standardized frameworks to rapidly onboard new hardware
• Maintaining install training and continuing education
• Supervised end-user support efforts, designing policies to reestablish consistent service guidelines and reliable ticket resolution
• Maintained accurate records of malfunctions, installations, and service calls according to appliance guidelines
• Oversaw takedown, packaging, transportation, installations, and service calls according to appliance guidelines
• Used hand and power equipment for hoisting, measuring, testing and drilling various types of installations
• Supported safety and quality control initiatives at job sites
• Provided current progress information to customers to maintain strong relations
• Conducted site clean-up before, during, and after jobs
• Maintained and performed safety inspections on equipment and tools
• Used effective verbal communications skills to struct and direct crews during shifts, build team consensus and accomplish important project milestones
• Implemented troubleshooting techniques to alleviate services rig operating issues and maintain optimal performance
• First AID training
• Knowledge in planimetry and ballistics.