Oscar Castillo
Davenport,FL
Summary
Pleasant hospitality professional with a knack for providing exceptional services to guests. Offers dynamic communication and marketing skills. Looking to be a top performing front desk agent for a nationally recognized company. Also I am a person who is highly skilled in managing reservations, telephone calls and customer inquiries. Poised and depicts a total commitment to guest satisfaction. Bilingual and dedicated to doing a great job. Hoping to land a position as a front desk agent at an establishment where hard work is rewarded.
Overview
10
10
years of professional experience
Work History
Local Operations Manager
Jeeves Florida Rentals
Kissimmee, FL
05.2024 - Current
- Developed and implemented operational procedures to ensure quality standards are met.
- Established effective relationships with vendors to negotiate pricing and secure materials needed in regard to the rental property.
- Maintained accurate records of all transactions related to rental properties using property management software.
- Managed 40+ homes
- Communicated with homeowners on a daily basis in regard to any issues in their home.
- Coordinated owner statements.
- Dispatched vendors, if needed, for any issues in the home.
Assistant Manager
Jeeves Florida Rentals
Kissimmee, FL
02.2023 - 05.2024
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Coordinated with other departments to ensure smooth flow of operations.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Managed a team of concierges to ensure all guest needs were met.
Concierge/Guest Services
Jeeves Florida Rentals
Kissimmee, FL
11.2021 - 02.2023
- Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
- Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
- Entered work orders for housekeeping, pest control and maintenance issues.
- Developed relationships with local vendors and service providers to enhance guest experiences.
- Answered any issues guests might have in their rental properties, such as Wi-Fi, cable, pool heating issues, door code, home theater, and any basic maintenance issues.
Home Inspector
Jeeves Florida Rentals
Kissimmee, FL
02.2019 - 11.2021
- Conducted regular inspections of properties to identify any potential maintenance or repair issues.
- Organized and maintained a clean, safe, and inviting environment for guests.
- Inspected rental properties to make sure home was ready for guest arrival.
- Communicated with housekeeping in regard to any cleaning issues in the home.
- Conducted light maintenance for rental properties if needed.
Front Desk Agent
Jeeves Florida Rentals
Kissimmee, FL
11.2018 - 02.2019
- Greeted customers in a professional and friendly manner.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Processed payments accurately and efficiently.
- Resolved customer complaints promptly and courteously.
- Provided information about rental properties' amenities, services, and local attractions.
- Inputted guest information into computer system accurately and securely.
- Addressed customer needs in a timely manner.
- Provided excellent customer service while upholding company policies.
Front Desk Agent
Courtyard by Marriott Orlando Lake Buena Vista at Vista Centre
Orlando, FL
03.2018 - 11.2018
- Acquired a vast knowledge of the local area to provide guests with information about dining options, arts, and culture, sporting events, concerts and shows.
- Informed guests of hotel security features and offered details regarding safety processes and procedures.
- Answered calls and routed them to the proper guest or department when the switchboard operator was unavailable.
- Took reservations over the phone, in person and via computer for guests and provided confirmations.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Sorted mail and other important data.
- In less than six months received a promotion to night auditor.
- In the month of August won employee of the quarter.
Sales Associate
Sprint
Davenport, FL
08.2017 - 02.2018
- Wrote, negotiated and finalized sales contracts.
- Prepared merchandise for sales floor.
- Provided repeat customers with exceptional care and attention.
- Proposed innovative marketing ideas.
- Prioritized and accomplished wide range of tasks each shift.
- Greeted customers and ascertained customers' needs.
- Maintained adherence to all company protocols.
- Verified that all customers received receipts for purchases.
- Helped customers with questions, problems and complaints in person and via telephone.
Bartender
Medieval Times
Kissimmee, FL
06.2014 - 08.2017
- Received beverage orders from wait staff and delivered beverages to guests.
- Set up glassware and liquor prior to events.
- Greeted guests in a timely and professional manner.
- Managed bar inventory, restocked supplies and placed orders.
- Consistently used suggestive selling techniques.
- Employee of the month for April 2017
Education
High School Diploma -
New Dimensions High School
Kissimmee, FL2015
Skills
- Bilingual capability
- Problem-solving skills
- Decision-making abilities
- Quick Learner
- Outstanding Work Ethic
- Lobby auditing
- File management
- Office management
- Great Communication skills
- Ability to adapt to any work environment
- Ability to work under pressure
- Great leadership skills
- Outstanding social skills
- Personable and outgoing
- Able to fluently speak both English and Spanish
- Positive attitude at all times
Accomplishments
In less than six months was awarded employee of the quarter while working at Courtyard Marriott
Timeline
Local Operations Manager
Jeeves Florida Rentals
05.2024 - Current
Assistant Manager
Jeeves Florida Rentals
02.2023 - 05.2024
Concierge/Guest Services
Jeeves Florida Rentals
11.2021 - 02.2023
Home Inspector
Jeeves Florida Rentals
02.2019 - 11.2021
Front Desk Agent
Jeeves Florida Rentals
11.2018 - 02.2019
Front Desk Agent
Courtyard by Marriott Orlando Lake Buena Vista at Vista Centre
03.2018 - 11.2018
Sales Associate
Sprint
08.2017 - 02.2018
Bartender
Medieval Times
06.2014 - 08.2017
High School Diploma -
New Dimensions High School
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