Oscar Chavez
36614 Sevilla Way, Beaumont,CA
Summary
Dedicated automotive technician with several years in service and repair. Friendly and upbeat professional enthusiastic about automotive work. Focused on satisfying customers, supporting team and meeting shop targets by applying superior work ethic, mechanical knowledge and excellent customer service skills.
Seasoned Automotive Technician with solid background in vehicle repair and maintenance. Possess strong diagnostic skills, adept at troubleshooting complex mechanical issues while ensuring quality customer service. Demonstrated abilities in team leadership, task management, and effective communication. Previous roles have seen significant improvements in efficiency and customer satisfaction rates due to innovative problem-solving strategies and a commitment to continuous professional development.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Automotive Technician/Shop Team Leader
Jaguar Land Rover Ranch Mirage
Rancho Mirage, California
08.2023 - Current
- Coordinated with other departments to ensure the timely completion of vehicle repairs, ensuring that they are fixed right the first time.
- Trained and mentored employees in process and procedures set by the manufacture.
- Trained, coached, and supported staff members to maximize productivity by following a diagnostic process.
- Managed a team of technicians, providing leadership and guidance to ensure.
- Implemented process improvements to enhance service delivery and reduce turnaround times.
- Scheduled work assignments and monitored progress to meet deadlines.
- Diagnosed vehicle issues using advanced diagnostic tools and equipment.
- Supervised daily operations of mechanic shop, ensuring efficient workflow and safety compliance.
Automotive Technician
Jaguar Land Rover Anaheim Hills
Anaheim, California
07.2019 - 10.2023
- Repaired and replaced faulty automotive parts efficiently and accurately.
- Trained and guided employees on correct methods for performing different repairs and maintenance services.
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Maintained a clean and organized work environment to promote safety and efficiency.
- Communicated effectively with customers about repair needs and service recommendations.
- Conferred with customers to obtain descriptions of vehicle problems and discuss work or future repair requirements.
- Completed standard inspections to assess wear and damage to vehicles.
- Reviewed work orders and discussed with supervisors.
- Inventoried stock, placed orders and verified receipt to keep supplies ready.
- Conducted test drives before and after repair services.
- Tested components and systems using infrared engine analyzers, compression gauges and computerized diagnostic devices.
Automotive Manager
Uptown Garage
Whittier, California
08.2008 - 08.2022
- Managed daily operations of automotive repair and maintenance services.
- Oversaw team performance and ensured adherence to safety protocols.
- Coordinated scheduling for service appointments and technician assignments.
- Implemented training programs for new staff on equipment usage.
- Monitored inventory levels and ordered parts as needed for repairs.
- Assisted customers in selecting appropriate services and products.
- Developed maintenance schedules to optimize workshop efficiency.
- Resolved customer complaints to enhance client satisfaction and loyalty.
- Ensured compliance with safety regulations, company policies, and procedures.
- Analyzed customer feedback data to identify trends and opportunities for improvement.
- Developed operational plans to maximize efficiency while minimizing costs.
- Recruited, hired and trained personnel in automotive service techniques.
- Created monthly reports on inventory, sales and profits.
- Performed financial analyses to evaluate cost effectiveness of operations.
- Established goals for team members and monitored progress towards those goals.
- Developed and implemented strategies to increase customer satisfaction.
- Conducted regular meetings with staff to discuss current projects and upcoming tasks.
- Resolved customer complaints efficiently while maintaining positive relationships.
- Managed daily operations of the shop including scheduling, staffing, budgeting, inventory control.
- Maintained records of all transactions related to vehicle repair services.
- Negotiated contracts with suppliers for parts procurement at competitive rates.
Education
Whitter High
Whittier, CaliforniaSkills
- Customer relationship management
- Effective communication
- Diagnostic equipment
- Safety inspections
Certification
- Level 4
Timeline
Automotive Technician/Shop Team Leader
Jaguar Land Rover Ranch Mirage
08.2023 - Current
Automotive Technician
Jaguar Land Rover Anaheim Hills
07.2019 - 10.2023
Automotive Manager
Uptown Garage
08.2008 - 08.2022
Whitter High
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