Oscar Cordero
Champions Gate,FL
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed, and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.
Overview
3
3
years of professional experience
Work History
Sales Associate
Mr Claims
02.2023 - Current
- Managed a high volume of claims simultaneously, prioritizing tasks to meet deadlines while maintaining accuracy.
- Negotiated favorable settlements for clients by effectively analyzing insurance policy coverage and damages.
- Built strong relationships with clients, providing excellent customer service throughout the claims process.
- Conducted thorough site inspections to document property damages and determine proper claim amounts.
- Answered customer questions regarding deductibles.
Sales Insurance
ObamaCare Enroll
01.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
High School Diploma -
U.E La Patria De Bolivar
Caracas, Venezuela07.2016
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Sales expertise
- CRM software proficiency
- Friendly, Positive Attitude
- Telephone skills
- Data Entry
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Sales Associate
Mr Claims
02.2023 - Current
Sales Insurance
ObamaCare Enroll
01.2021 - Current
High School Diploma -
U.E La Patria De Bolivar
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