OSCAR CRUZ
Dallas,TX
Summary
Detail-oriented Service Technician and professional shop operator with proven history of testing and evaluating service options to offer quality resolutions. Frequently commended for completing service orders quickly and maintaining accuracy in documentation. Committed to providing superior service and clear client communication.
Overview
10
10
years of professional experience
Work History
Equipment Maintenance Technician II
Tesla
08.2023 - Current
- Reduced downtime through efficient troubleshooting and repair of malfunctioning equipment.
- Maintained a safe work environment by adhering to established safety procedures and guidelines..
- Collaborated with cross-functional teams for continuous improvement initiatives, contributing to increased productivity levels.
- Assisted in the installation and commissioning of new equipment, ensuring seamless integration into production processes.
- Provided training to operators on proper machine usage and basic maintenance tasks, minimizing operator-induced errors and breakdowns.
Service Technician II
Amazon.com
08.2021 - 08.2023
- Inspected equipment to diagnose operational issues.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Completed proactive maintenance and repair actions to keep equipment operating at peak levels.
- Installed new equipment and explained operation and protocols to associates.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Constructed, edited and tested computer system programs.
Lead Service Technician
Holt Caterpillar Industrial Engines & Generators
10.2016 - 05.2021
- Guided technicians on equipment repair, tool usage, and equipment operation.
- Inspected and tested equipment, machinery, and components to diagnose issues, recognize defects and determine appropriate repairs.
- Explained diagnostic findings to customers and outlined repair for service options.
- Completed warranty services and submitted the required paperwork.
- Completed root cause analysis, logged faults, and prepared system reports.
Service Coordinator
Discount Tire Store
05.2014 - 02.2017
- Managed efficient teams of up to 8 employees.
- Led trained and developed shop technicians on key roles to improve productivity.
- Increased productivity by reducing downtime, allocating tasks, and maintaining high standards of safety and work quality.
- Audited and corrected discrepancies in inventory numbers.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Education
Certificate - SIEMENS PLC
Austin Community College-Tesla Motors
Austin, TX02.2024
Opex Automation Machines - Warehouse Automation
Opex
New Jersey01.2022
Computer Science - Software Development
Southern Methodist University
Dallas, TX07.2021
World-Class Technical Training - Mechanical Engineering
Caterpillar Pro-Tech
Irving, TX01.2021
Diesel Technology II - Mechanical Engineering Technology
Universal Technical Institute
Irving, TX04.2017
HighSchool -
Richland College
Dallas, TX01.2015
Skills
- Power Distribution Systems
- Network Hardware and Software Maintenance
- Variable Speed Drives
- National Electric Code NFPA 70
- Equipment Installation and calibration
- HVAC and Refrigeration Systems
- Hydraulic system expertise
- Welding
- Caterpillar DBS
- OSHA/ANSI trained
- Subject Matter Expert
- Scheduling and Coordination
- Blueprints and Schematic Interpretation
- Programmable Logic Controllers
- Cloud Computing
- Automation
- Responsive Web Design
- API Design Knowledge
- SQL Server
- Code Debugging
- Appraisal Writing
- Industrial Automation
- Machine Learning
- Control systems
Timeline
Equipment Maintenance Technician II
Tesla
08.2023 - Current
Service Technician II
Amazon.com
08.2021 - 08.2023
Lead Service Technician
Holt Caterpillar Industrial Engines & Generators
10.2016 - 05.2021
Service Coordinator
Discount Tire Store
05.2014 - 02.2017
Certificate - SIEMENS PLC
Austin Community College-Tesla Motors
Opex Automation Machines - Warehouse Automation
Opex
Computer Science - Software Development
Southern Methodist University
World-Class Technical Training - Mechanical Engineering
Caterpillar Pro-Tech
Diesel Technology II - Mechanical Engineering Technology
Universal Technical Institute
HighSchool -
Richland College
Similar Profiles
Yoel Y. DirarYoel Y. Dirar
Autopilot Engineer at TeslaAutopilot Engineer at Tesla
Bryan RoodBryan Rood
Production Associate at TeslaProduction Associate at Tesla
Justin CainJustin Cain
Production Associate at TeslaProduction Associate at Tesla
Daven TumDaven Tum
Equipment Maintenance Technician – Model Y, General Assembly at TeslaEquipment Maintenance Technician – Model Y, General Assembly at Tesla
Aman SharmaAman Sharma
Pharmacy Manager at CVS HealthcarePharmacy Manager at CVS Healthcare