Oscar Davila
Central Point
Summary
Accomplished business leader with a proven track record at LMD Brake & Alignment, enhancing customer satisfaction and streamlining operations for efficiency. Expert in financial management and relationship building, demonstrated through increased repeat business and referrals. Skilled in negotiation and customer relations, adept at fostering positive work environments and driving business growth.
Overview
8
8
years of professional experience
Work History
Owner
LMD Brake & Alignment
03.2021 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Assistant Manager
Oriellys Auto Parts
03.2019 - 02.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Powder Coat Department Manager
Nic Inc
01.2018 - 10.2018
- Increased overall productivity by identifying bottlenecks in the production process and implementing targeted solutions.
- Championed health and safety within the workplace, conducting regular audits to identify potential hazards and implement corrective actions.
- Managed inventory levels and coordinated ordering to reduce waste and ensure adequate supplies for production needs.
- Maximized resource utilization by analyzing labor allocation, adjusting staffing levels as needed to meet production goals.
Customer Service Representative
Costco
01.2017 - 01.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
GED -
Crater High School
Central Point, OR06.2017
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Business Management
- Project estimating
- Financial Management
- Business Development
- Negotiation
Websites
Languages
Spanish
English
Native or Bilingual
Timeline
Owner
LMD Brake & Alignment
03.2021 - Current
Assistant Manager
Oriellys Auto Parts
03.2019 - 02.2021
Powder Coat Department Manager
Nic Inc
01.2018 - 10.2018
Customer Service Representative
Costco
01.2017 - 01.2018
GED -
Crater High School
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