Summary
Overview
Work History
Education
Skills
Timeline
Generic

Oscar Davis

Oakland,CA

Summary

Dedicated Customer Service Representative skilled in building client relationships and driving customer satisfaction. Proven team player with a positive attitude, contributing to company success through effective communication and partnership development. Committed to fostering strong connections and supporting business growth.

Overview

4
4
years of professional experience

Work History

Customer Support Specialist

Conduent
San Francisco, California
10.2025 - 09.2026
  • Assisted [Number] customers with inquiries through phone and online chat channels.
  • Provided technical support to customers by responding to inquiries and resolving issues in a timely manner, achieving a resolution rate of [%].
  • Maintained up-to-date knowledge of company products, services, policies, and procedures, including [Software] and [Product or service].
  • Recorded all customer interactions into the database system accurately and completely, ensuring compliance with company standards.

Customer Service Representative

Trader Joe's
Oakland, California
09.2024 - 09.2025
  • Resolved customer complaints promptly, ensuring high satisfaction levels.
  • Guided customers with product inquiries and recommendations to enhance daily shopping experiences.
  • Provided accurate information to support informed purchasing decisions.
  • Increased customer awareness by educating about products and promotions.
  • Executed transactions efficiently using point-of-sale systems.
  • Monitored inventory levels and restocked shelves to maintain availability.

Community Integration Specialist

Toolworks
Oakland, California
09.2022 - 08.2024
  • Facilitated community integration activities, and enhancing social engagement for individuals with disabilities.
  • Developed personalized support plans based on individual needs and goals.
  • Collaborated with service providers to ensure comprehensive care for clients.
  • Maintained accurate records of all client interactions according to agency policies and procedures.

Education

Certificate - Culinary Arts

Job Corps -Culinary Arts
San Francisco, CA
02-2020

Certificate - Massage Therapy

National Holistic Insitutue
Emeryville, CA
09-2026

Skills

  • Technical support
  • Conflict resolution
  • Product knowledge
  • Customer relationship management
  • Active listening
  • Adaptability

Timeline

Customer Support Specialist

Conduent
10.2025 - 09.2026

Customer Service Representative

Trader Joe's
09.2024 - 09.2025

Community Integration Specialist

Toolworks
09.2022 - 08.2024

Certificate - Culinary Arts

Job Corps -Culinary Arts

Certificate - Massage Therapy

National Holistic Insitutue
Oscar Davis