Oscar De La Fuente

I started working in the warehouse giving out parts that customers bought, restocking when parts arrived and kept warehouse clean. After 2 months of working in the warehouse the service manager offered me a position as a Service Advisor, my responsibilities are to Create a positive initial contact with service customers,

Ensure that all service phone calls are handled professionally and expediently,Work closely with shop foremen to schedule service repairs, Open work orders,Discuss service issues with customer and create an accurate description of customer’s service problems and requests, Determine method of payment and explain payment requirements to customer before work commences,Maintain communication with customer as necessary during the repair process,

Maintain complete knowledge of OEM and vendor warranties, and Close repair orders. I also help out the warranty administrator by shipping out parts once manufacturer ask for them.

I started working as a CSR (Customer Service Representative) when i was 17 my task were to greet customers and depending on the position i was scheduled on perform my task, this would include taking both in person and over the phone orders, being in the make line making pizzas, oven getting the lizzas into the box cutting them and assembling the complete order for the carry out and delivery orders. After turning 18 i was able to to become a driver and would help as a CSR and driver depending on the rush. Before becoming a manager i was trainer my responsibilities were to help new hires with their onboarding process. Once a manager position opened the general manager asked if I wanted to become one. My new responsibilities included making sure our stire labor % was lower than our profit, handling complaints of customers keeping inventory and making sure no product was expired and at the end of the day count product and money in safe.