Oscar Diaz
Summary
Dynamic Assistant Manager with a proven track record at Valvoline Instant Oil Change, excelling in customer service and team leadership. Enhanced workflow efficiency through strategic process improvements, resulting in reduced service times. Skilled in money handling and staff training, fostering a motivated team dedicated to exceptional service delivery.
Diligent Millwright with strong foundation in managing daily operations and team leadership. Proven success in optimizing workflows and enhancing customer satisfaction. Demonstrated expertise in problem-solving and strategic planning to drive team performance.
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Manager
Valvoline Instant Oil Change
03.2021 - 10.2025
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored team members in operational procedures and customer service techniques.
- Implemented process improvements that enhanced workflow efficiency and reduced service times.
- Managed inventory control to maintain optimal stock levels and minimize overhead costs.
- Conducted regular performance evaluations to identify training needs and promote staff development.
- Collaborated with management to develop strategic initiatives for increased revenue growth.
- Ensured compliance with safety regulations and company policies during all operational activities.
- Resolved customer complaints effectively, enhancing overall customer experience and loyalty.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Assistant Manager
Grease Monkey Longmont #069
07.2018 - 03.2021
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored team members in operational procedures and customer service techniques.
- Implemented process improvements that enhanced workflow efficiency and reduced service times.
- Managed inventory control to maintain optimal stock levels and minimize overhead costs.
- Conducted regular performance evaluations to identify training needs and promote staff development.
- Collaborated with management to develop strategic initiatives for increased revenue growth.
- Ensured compliance with safety regulations and company policies during all operational activities.
- Resolved customer complaints effectively, enhancing overall customer experience and loyalty.
Overnight Stocker
King Soopers
06.2012 - 12.2014
- Managed inventory levels to ensure optimal stock availability for customers.
- Operated forklifts and pallet jacks to efficiently move merchandise.
- Organized and restocked shelves according to established planograms.
- Conducted quality checks on incoming products to maintain standards.
- Collaborated with team members to streamline stocking processes and improve efficiency.
- Trained new staff on safety protocols and best stocking practices.
- Implemented improvements in storage layouts to maximize space utilization.
- Assisted in maintaining a clean and organized warehouse environment for operational efficiency.
Education
GED -
Skyline Highschool
600 E Mountain View Ave, Longmont, CO, 8050410-2006
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Team motivation
- Staff training and development
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 8 staff members.
- Achieved efficiency by completing training with accuracy and efficiency.
- Collaborated with team of 8 in the development of day to day operations.
- I am ASE certified to dispose of freon
- I know all the metric and standard sizes to just about anything
Certification
ASE certified to dispose of freon
Languages
English
Native or Bilingual
Timeline
Assistant Manager
Valvoline Instant Oil Change
03.2021 - 10.2025
Assistant Manager
Grease Monkey Longmont #069
07.2018 - 03.2021
Overnight Stocker
King Soopers
06.2012 - 12.2014
GED -
Skyline Highschool