Summary
Overview
Work History
Education
Skills
Timeline
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Oscar Dudley

Lubbock,Texas

Summary

Reliable Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 10 years of management performance.

Overview

12
12
years of professional experience

Work History

Operations Area Manager II

Amazon
01.2022 - Current
  • Utilized civilian and military background to focus on continually building and strengthening a cohesive, high-performance team and utilized KPI's and benchmarks to track progress on a daily basis.
  • Identify, develop and mentored associates who displayed key leadership principles promoting 15 associates in 2023.
  • Operations point of contact for safety committee. Created a safe warehouse environment with 0 critical injuries during 2 year tenure. Coordinated with on site and regional safety council to maintain continuity between all safety processes and implemented all new safety procedures and initiatives on time or ahead of schedule for entire tenure at LBB5 and followed by all assigned personnel.
  • Monitored and communicated all operational KPI metrics both down and upstream. Monitored hourly, daily, weekly, and monthly KPIS to continually raise the bar.
  • Operations point of contact responsible for site inventory and annual budget of 20 million dollars. Budget included expenses, headcount, capital, goals and expectations.
  • Was a key member of leadership with all business partners including HR, on site safety, IT, and maintenance engineer department.
  • Coordinated with operations team to drive operations and manufacturing processes and lead efforts to continuously decrease costs, improve shop floor efficiency, productivity and profitability.
  • Establish appropriate staffing levels for all site operations areas of responsibilities.
  • Participate actively in the daily, weekly and monthly reconciliation of data collection for timecards, shop track reports, cycle counts, weekly safety inspections and preventative maintenance records.
  • Enforced corporate policies and procedures by effectively communicating and enforcing policies and procedures to reduce potential risks to the company.
  • Responsible for ensuring internal controls are being followed; product costs are accurate; review variance to budget information; direct and indirect labor; overhead rates; financial numbers and inventory.
  • Monitored the facility’s budgets and review financial statements.
  • Ensure facility’s QMS processes and procedures are implemented and followed by all assigned personnel.
  • In charge of leading monthly and weekly Continuous Improvement meetings for the site.


  • Led team of 15 managers to track overall quality metrics and enhancing overall sit quality via 6 quality projects.
  • In charge of site budget and conducting inventory to ensure budget was being properly managed and in sync with current inventory.
  • Assigned with tracking quality metrics, and providing oversite of weekly quality reports.
  • Analyze weekly metrics to reduce both sortation costs as well as site costs by increasing 6 primary quality metrics.
  • Managed team of 300 + associates, 15 Process assistant managers in safety, quality, and productivity working as project manager to lead teams to achieve goals based on various KPIs.
  • Partnered with HR to create recognition board to boost site morale. Project provided positive recognition for associates based on performance metrics.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
  • Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics.
  • Identified procedure or process changes required to improve performance and productivity.
  • helped develop 2 associates who promoted to management positions
  • Evaluated supplier quotes based on purchasing procedures and competitiveness in quality, price and delivery.
  • Developed and maintained relationships with key suppliers for smooth communication and to meet required expectations.
  • Reviewed and issued contracts and blanket purchase orders after choosing ideal vendor and drive procurement process.
  • Generated weekly, monthly, quarterly and yearly reports on purchasing operations.

Battalion Human Resources Officer (Captain)

US Army Reserves
01.2016 - Current
  • Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
  • Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
  • Managed team of 10 HR personnel providing 24/7 HR assistance for battalion of 1,200+ soldiers, civilians, and families in rapidly changing environment.
  • Worked to support government, civilian, and military business goals and recommend new approaches, policies and procedures to boost morale and increase development of HR within organization,
  • Supervised job interviews and conducted exit surveys to verify compliance with HR best practices.
  • Provided thoughtful and engaging onboarding presentations to energize workforce and set organizational expectations.
  • Planned and carried out policies relating to all phases of personnel activities.
  • Prepared reports and recommended procedures to reduce absenteeism and turnover.
  • Wrote, designed, and produced Standard Operating Procedures of Human resources functions streamlining efficiency.
  • Amended existing drug policy reducing processing time required by approximately 60%
  • Maintained HRIS database tracking incoming and outgoing soldiers and personnel records.
  • Conducted check-ins with employees to assess workplace health and personnel engagement.
  • Supported talent acquisition and allocation procedures by facilitating targeted recruitment campaigns.

Department Manager

Wegmans Food Supermarkets Inc.
10.2017 - 11.2021
  • Served as Manager of Grocery/Produce Department
  • Created and managed schedule of over 100 employees
  • Conducted training for staff and management on best practices and new company procedures while following and promoting company guidance.
  • Department averaged more than 2 million dollars in sales annually
  • Responsible for ordering over 100k worth of inventory on a daily basis
  • Directed all department activities including warehouse receiving and all floor activities
  • Ensured that all employees provided exceptional customer service resulting in sales goals being achieved 94% of the time on an annual basis.
  • Submitted payroll every day for 100 employees ensuring that all pay discrepancies and issues were properly addressed.
  • Selected to be on the company's diversity board to promote diversity within the division
  • Focused on the overall development of employees while also identifying and mentoring top performers within team.
  • Updated merchandising plans on a daily and monthly basis to reset department to maximize sales potential
  • Created and managed employee reviews
  • Conducted weekly Skype meetings with stores throughout the state to ensure that standards were maintained company-wide
  • Created schedules and approved time-off requests for more than 50 employees
  • Developed empowering employee culture focused on equipping employees to independently meet customer needs.
  • Worked with store management to create and implement training as needed.
  • Interviewed new job candidates
  • Trained employees on theimportance of following food safety, company regulations, federal requirements and OSHA safety regulations. Additionally, ensured that said requirements were continually followed
  • Supervised team of 50+ employees and trained them on day to day tasks and operations to efficiently deal with customers
  • Coordinated and supervised client-specific requests while adhering to quality guidelines and ensuring that operations continued efficiently
  • Filled out inventory and customer request sheets to order supplies as requested by customers
  • Reduced waste and pursued revenue development strategies to keep the department aligned with sales and profit targets.
  • Evaluated suppliers to assess quality, timeliness, and compliance of deliveries, maintain tight cost controls, and maximize business operational efficiency.
  • Established merchandising, sales, and profit objectives
  • Managed inventory, labor, expenses, and other operational processes
  • Resolved customer concerns in a positive and constructive manner
  • Set, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Updated policies to reflect changing conditions and maintain optimal safety standards for all employees.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.

Academic Field Advisor

Central Texas College
06.2016 - 11.2016
  • Assisted students in completing degree plans, gave each student/prospective student undivided attention
  • Personally followed up, in person, via phone/email, with all customer inquiries providing
  • Monitored student's academic progress and referred students who were struggling to proper campus resources
  • As the only school representative in the area was responsible for the maintenance of school's backstock area
  • Responsible for continually remaining aware of new promotional products and their placement throughout the base. Additionally, responsible for the removal of expired promotional items, throughout the base
  • Created marketing events and marketed Central Texas College's classes for upcoming semesters
  • Pointed students to relevant information about academic and personal support services available at the college
  • Fostered students' commitment to lifelong learning by connecting course materials to broader themes and current events
  • Assist current and new students with on-site and online registration
  • Took part in weekly "right start" Air Force newcomers briefing
  • Recruited faculty for teaching on-site courses
  • Worked in the education service office regarding marketing events and materials
  • Participated in region-wide (Japan) training sessions with the regional manager and other field advisers via Skype. Punctual in attending all department regionally mandated promotional/training events
  • Utilized skills learned while in the military to guide inventory reports. Coordinated with management 300 miles away, in Tokyo, as well as the management team in America (in Texas) to successfully finish all inventory
  • Handled student payment via cash and credit card

Logistics Specialist Supervisor

United States Navy
02.2012 - 06.2015
  • Conducted inventories as instructed by management. Additionally, was responsible for the supervision and delegation of 11 Logistics Specialists who assisted in the completion of all inventories. Multiple inventories were conducted within the command including, daily, weekly, monthly, bi-monthly, and annual inventories. Additionally, was responsible for the scheduling and management of random spot checks, inventories, that were conducted at the digression of senior management
  • Responsible for documentation of product transfers, as well as initiation of all waste items for the command
  • Responsible for ensuring continued effective communication between all members of the logistics specialist team, both those whom I supervised as well as all superiors
  • Responsible for adhering to as well as implementing work schedules for 15 logistics specialist, two civilians, as well as 5 sailors from other work centers
  • Supervise the packaging, wrapping, and preparation of items that were shipped internationally. Additionally, was responsible for the packaging of food and beverage items that were sold on the premises
  • Responsible for the maintenance and stocking of three Navy warehouses with 220,000 items per store-room. Daily responsibilities included cleaning storerooms, stocking new items, and rotating items to ensure items did not expire
  • Responsible for reporting safety violations and hazards immediately
  • Supervised pricing and signage of all food and drinks in command store. Practiced safe (according to Air force, Navy, and Japanese food safety guideline) requirements while selling food in Navy command food store
  • Researched and analyzed data to prepare reports financial, personnel tracking, and scheduling reports
  • Documented in-country, as well as international, transfers of Navy property, as well as items that were being procured by the Navy. Continually utilized proper documentation for all incoming and outgoing transfers
  • Created and maintained a calendar/schedule of official and unofficial duties
  • Demonstrated ability to use numerical data to drive decision-making and process improvement
  • Made travel arrangements for personnel on temporary duty (TDY) orders
  • Was in charge of renting and maintaining contracts for duty vehicles, vehicles for visiting VIP\'s, as well as twenty vehicles for the commands, support equipment (SE) division
  • Instrumental in the safe and efficient receipt and transfer of mail, safety, and supplies with zero safety incidents directly impacting organizational morale and meeting hard deadlines
  • Screened customer requests (military and civilian) determining thebest method to procure items through correct navy/government supply system
  • Coordinated transportation of items to and from Navy Fleet and industrial supply center (FISC), created shipping documents necessary for items to be received by FISC
  • As a customer service representative interacted with civilians and military to help distribute supplies and mail in an efficient manner
  • Utilized customer service while answering phone calls and emails, in a professional manner, from Japan, Bahrain, and USA on a daily basis.
  • Fostered students’ commitment to lifelong learning by connecting course materials to broader themes and current events
  • Minimized process discrepancies by spearheading budget, supervising staff and controlling inventory and supply management.

Defense Reutilization Material Officer Representative

United States Navy
02.2012 - 06.2015
  • Trained 7 logistics specialists in the use of Defense logistics agencies ETID and RTID programs
  • Utilized customer service skills in person and on the phone. Determining client needs and assisting clients in completing item request forms
  • Coordinated the turn in of over $315,000 worth of different government property to the DOD supply system
  • Utilized defense logistics agency's program(s) ETID and RTID to create an electronic turn in documents for a navy command of approximately 155 sailors
  • As command re-utilization Material officer representative coordinated over 60 turn in appointments at local Logistics Agency, which enabled the command to turn in over 5,000 tools, airplane parts, support equipment and other miscellaneous items

Education

M. Div -

Liberty University
Lynchburg, VA
2019

Bachelor of Science - Psychology

Liberty University
Lynchburg, VA
2013

Skills

  • Strong attention to detail
  • Organized with ability to multi-task in changing environments
  • Exceptional written and verbal communication skills
  • Ability to quickly learn new tasks
  • Ability to work in team and independently
  • Time management and organizational skills
  • Skilled at various methods of research and analysis
  • Knowledge of military organizational objectives
  • Order management
  • Relationship building and management
  • Controlling costs
  • Area management
  • Team Leadership

Timeline

Operations Area Manager II

Amazon
01.2022 - Current

Department Manager

Wegmans Food Supermarkets Inc.
10.2017 - 11.2021

Academic Field Advisor

Central Texas College
06.2016 - 11.2016

Battalion Human Resources Officer (Captain)

US Army Reserves
01.2016 - Current

Logistics Specialist Supervisor

United States Navy
02.2012 - 06.2015

Defense Reutilization Material Officer Representative

United States Navy
02.2012 - 06.2015

M. Div -

Liberty University

Bachelor of Science - Psychology

Liberty University

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Oscar Dudley