Oscar Elizalde
Medical Lake,WA
Summary
Dedicated food service manager with extensive experience in overseeing operations and staff. Expertise in staff recruitment, training, and implementing quality assurance practices to enhance customer satisfaction and team performance.
Overview
33
33
years of professional experience
Work History
Complex Manager
Eagles Landing Travel Plaza
Snyder, Texas
02.2023 - 08.2026
- Coordinated cross-functional teams to align goals and objectives effectively.
- Developed strategies for improving operational efficiency and productivity.
- Analyzed financial data to identify areas of improvement and cost savings opportunities.
- Analyzed performance data to identify trends and inform decision-making.
- Facilitated training sessions to enhance team skills and knowledge base.
- Worked closely with other departments to coordinate activities and ensure successful outcomes.
- Reviewed reports from subordinates regarding progress on tasks or assignments.
- Maintained records of personnel, budgeting, and inventory items.
- Provided guidance, training, and mentoring to staff members on an ongoing basis.
General Manager of Operations
Travel Centers of America
Spokane, WA
11.1993 - 12.2022
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Developed corrective action plans addressing adverse KPI trends to enhance operational performance.
- Anticipated and tracked operational and tactical risks to provide strategic solutions.
- Oversaw financial management, budget management, accounting and payroll activities.
- Enforced federal, state, local and company rules for safety and operations.
- Coached employees on adapting to evolving customer needs and expectations to improve service delivery.
- Addressed customer concerns with suitable solutions.
- Formulated performance and labor strategies to strengthen competitive edge in new and existing markets.
- Supported accident investigations and prepared related paperwork.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Planned delivery routing, team workflows and promotional initiatives.
- Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Presented performance and productivity reports to supervisors.
- Built strong operational teams to meet process and production demands.
- Tracked and replenished inventory to maintain par levels.
- Controlled departmental facilities use and approved requests for repairs or improvements.
- Measured and reviewed performance via KPIs and metrics.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Collaborated with team leaders on quality audits.
- Scheduled employees and organized training programs to improve inventory management.
- Monitored resource use to achieve set goals within budget constraints.
- Conducted employee observations and documented findings.
- Resolved challenges associated with company websites, vendors and telecoms.
- Improved morale and management communication by creating employee recognition and rewards practices.
Education
Some College (No Degree) - Business Management
El Paso Community College
El Paso, TXSkills
- Portion Control
- Scheduling Staff
- Supply Ordering and Management
- Health Code Compliance
- Labor and Overhead Cost Estimation
- Monitoring Food Preparation
- Problem Solving
- Recruitment and Hiring
- Quality Assurance
- Problem-Solving
- Delegating Assignments and Tasks
- Performance Improvement
- Managing Deliveries
- Employee Performance Evaluations
- Training and Onboarding
- Menu Pricing and Writing
- Inventory Management
- Back of House Management
- Front of House Management
- Catering Services
- Budget Administration
- Time Management
- Event Coordination
- Expense Tracking
- Inventory control
- Sales management
- Operations management
- Maintenance
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Exceeded sales goals by average of 65% in 2022.
- Set up food cost budgets and productivity
- Created sanitation and temperature charts
Languages
- English
- Spanish
Timeline
Complex Manager
Eagles Landing Travel Plaza
02.2023 - 08.2026
General Manager of Operations
Travel Centers of America
11.1993 - 12.2022
Some College (No Degree) - Business Management
El Paso Community College