Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Oscar Escobar

Missouri City,TX

Summary

Dynamic and results-oriented professional with extensive experience in office administration and customer service, notably at King Auto Batteries. Excelled in enhancing customer satisfaction and streamlining operations through exceptional organization skills and problem-solving abilities. An established history of increasing efficiency and developing professional relationships by interpersonal skills. Expertise of handling reception obligations with exceptional accuracy, guaranteeing efficient daily operations and customer satisfaction. Thrives in collaborative environments and adapts to changing demands, demonstrating ability in multitasking and Knowledgeable about service and clerical requirements. Has exceptional time management skills and innovative views while taking on numerous projects at once. Written and verbal communication skills in English and Spanish. Microsoft and word processing skills

Overview

12
12
years of professional experience

Work History

Receptionist

King Auto Batteries
01.2018 - Current
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Resolved customer problems and complaints.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Greeted clients at front desk and provided excellent customer service
  • Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and organization.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Optimized resource allocation by managing inventory of office supplies and reordering as necessary.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Sorted, received, and distributed mail correspondence between departments and personnel.

Administrative Assistant

Hallmark Office Products
03.2015 - 12.2017
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Safeguarded company information by maintaining strict confidentiality in all matters related to client accounts and internal operations.
  • Enhanced office efficiency by organizing and maintaining filing systems, managing appointment schedules, and handling incoming phone calls.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Managed document control processes by updating databases, scanning records, and archiving files for easy retrieval.
  • Aided colleagues, managers, and customers through regular communication and assistance.
  • Performed monthly financial reporting and recorded payments to keep accounting system updated.
  • Monitored office supplies by checking inventory and placing orders.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.

Customer Services Associate

Walgreen
05.2013 - 05.2014
  • Provided customers with courteous, friendly, fast, and efficient service.
  • Recommend items for sale to customer and recommended trade-up and/or companion items.
  • Registered customer purchases on assigned cash register, collected cash and distributed change as requested; processed voids, returns, rain checks, refunds, and exchanges as needed.
  • Kept counters and shelves clean and well merchandised, took inventory, and maintained records.
  • Checked in and price merchandise as required or as directed by store manager or communicated by shift leader.
  • Implemented Company asset protection procedures to identify and minimize profit loss.
  • Ensured compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
  • Constructed and maintained displays, including promotional, seasonal, super structures, and sale merchandise. Completed resets and revisions as directed.
  • Assisted with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by
  • For consumable items, assisted in stock rotation, using first in, first out method and restock outs.
  • Provided customer service in photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
    Assumed web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
  • Assisted with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
  • Complied with all company policies and procedures; maintains respectful relationships with coworkers. Completed special assignments and other tasks as assigned.

Education

High School Diploma -

Dulles High School
Sugar Land, TX
06-2015

Skills

  • Organization skills
  • Time management
  • Multi-line telephone operation
  • Verbal and written communication
  • Excellent Customer Service/Client relations
  • Appointment scheduling
  • Bookkeeping
  • Punctual and reliable
  • Team collaboration
  • Conflict resolution

Languages

Spanish
Native or Bilingual

Timeline

Receptionist

King Auto Batteries
01.2018 - Current

Administrative Assistant

Hallmark Office Products
03.2015 - 12.2017

Customer Services Associate

Walgreen
05.2013 - 05.2014

High School Diploma -

Dulles High School

Similar Profiles

CREATE PROFILE
Oscar Escobar