Dynamic automotive technician with strong work ethic for repair, diagnostic and maintenance. Consistently recognized for delivering reliable and timely solutions for vehicle maintenance and customer service while being known for fostering collaborative team efficiency by training junior technicians and implementing quality control measures. Committed to exceptional customer communication to both English and Spanish speaking customers. I consistently improved service delivery and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Automotive Technician/ Michanic
Hudson Honda/ Honda of Huntersville
01.2021 - 10.2025
On my first day at Honda of Hunters, I started out as a lube tech/express tech. During my first month, I showed hard work, dedication, and work standards, which the express manager was impressed with, and soon after, I became assistant to the express manager, training junior technicians on best practices and troubleshooting techniques to improve team efficiency when the express manager was out on call due to meetings or on vacation. Later on, I became an assistant line tech to improve my automotive knowledge.
Performed routine maintenance services, enhancing vehicle longevity and customer satisfaction, including oil changes, tire rotations, cabin and engine air filters, transmission flush service, fuel induction service, brake flush service, replacement of brakes, tire replacement, four-wheel alignment, suspension work, timing belt packages, spark plugs, drive belts, batteries, starters, and alternators.
Diagnosed and repaired vehicle systems, ensuring optimal performance and safety standards.
Collaborated with team members to streamline service operations, reducing turnaround times.
Maintained accurate records of repairs and services using dealership management software.
Conducted thorough inspections of vehicles, identifying potential issues before they became critical problems.
Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
Provided exceptional customer service, addressing concerns and explaining technical issues clearly to both English and Spanish speakers. Many times, I was informed of Spanish speakers who needed a translator to communicate information not only on the services of their vehicle but also on a vehicle they were looking to purchase. I was translating information not only for the service advisors, but also for the sales department from proper information and communication.
Pit Crew Member
Pit Instruction And Training
03.2021 - 12.2024
Coordinated tire changes during live races to ensure rapid pit stop execution.
Maintained tools and equipment, ensuring optimal functionality and readiness at all times.
Collaborated with team members to establish effective communication protocols during high-pressure situations.
Implemented improvements in pit stop timing through strategic workflow adjustments.
Upheld strict adherence to all racing regulations while performing tasks, avoiding penalties from race officials.
Maintained a clean, organized, and efficient workspace in the pit area to facilitate smooth operations during races.
Maintained high safety standards during pit stops, resulting in zero accidents or injuries.
Fostered strong relationships with teammates through active collaboration, helping create a cohesive unit that worked well together.
Automotive Technician/ Mechanic
Toyota of Glendale
06.2019 - 10.2020
Conducted routine maintenance such as oil changes, tire rotations, and brake inspections to optimize vehicle reliability.
Collaborated with service advisors to communicate repair needs and enhance customer satisfaction.
Developed standard operating procedures for common repairs, improving workflow efficiency across the team.
Implemented quality control measures to ensure all repairs met dealership standards before vehicle delivery.
Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
Changed, rotated, and balanced tires
Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
Mentored junior technicians on best practices for diagnostics and repairs, fostering a collaborative work environment.
Automotive Mechanic Assistant
THORSON GMC & BUICK
06.2017 - 10.2018
Assisted in diagnosing automotive issues using diagnostic tools and equipment.
Supported lead mechanics in performing routine maintenance and repairs on various vehicle models.
Conducted inspections to ensure compliance with safety standards and manufacturer guidelines, with the supervision of the lead mechanic.
Collaborated with team members to streamline workflow processes and enhance service efficiency.
Increased shop productivity by maintaining a clean and organized work environment.
Continuously expanded knowledge of the latest automotive industry trends and technology.
Contributed to team success by effectively communicating with coworkers and supervisors regarding repair statuses and updates.
Maintenance Technician
Stanyerd & Edmundson Goodyear
02.2015 - 06.2018
Conducted routine lube and oil changes for various vehicle types.
Maintained cleanliness and organization of work area to enhance safety protocols.
Implemented process improvements that reduced service time while maintaining quality standards.
Monitored inventory levels of lubricants and supplies, ensuring availability for daily operations.
Enhanced customer satisfaction by providing efficient and accurate oil changes and routine vehicle maintenance.
Assisted management with inventory control, ordering necessary parts and supplies to maintain efficient operations.
Reduced wait times for customers by effectively managing workloads and prioritizing tasks in a fast-paced environment.