Oscar Espinosa
Rosenberg
Summary
Dynamic and results-driven professional with extensive experience at AutoZone, excelling in customer service and inventory management. Proven track record of enhancing sales through innovative merchandising and effective team leadership. Adept at training staff to foster a positive work environment, achieving higher customer satisfaction and retention rates.
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
18
18
years of professional experience
Work History
Store Manager
AutoZone
09.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Assisted with hiring, training and mentoring new staff members.
Parts Sales Manager
AutoZone
11.2018 - 09.2022
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed daily operations, including budgeting, scheduling, and reporting activities related to parts sales.
- Oversaw merchandising efforts within the store, ensuring that products were displayed effectively to maximize visibility and stimulate sales growth.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Fostered a positive work environment by promoting teamwork, open communication, and employee recognition programs among staff members.
- Monitored industry trends to stay current on market changes, adjusting pricing and inventory accordingly.
- Implemented new sales strategies, resulting in higher customer retention rates and overall satisfaction.
- Streamlined inventory management for enhanced efficiency in ordering and tracking parts.
- Established a comprehensive returns policy that balanced customer satisfaction with business objectives.
- Led a team of sales associates to consistently surpass monthly sales goals.
- Supervised and trained staff on product knowledge and customer service.
Welder
KW Industries
04.2010 - 09.2022
- Welded in flat, horizontal, vertical, and overhead positions.
- Maintained clean working environment by consistently organizing tools and equipment, promoting workplace safety.
- Demonstrated versatility in various welding methods including MIG, TIG, Stick, and Flux Core Welding techniques.
- Fabricated shop parts directly from blueprints.
- Operated hoists, cranes, and power tools to dismantle equipment to find and remove defective parts.
- Clamped, held, tack-welded, heat-bent and bolted component parts to achieve required configurations and positions.
- Prepared welding equipment to perform advanced welding work.
- Enhanced welding quality by following precise welding procedures and maintaining proper equipment settings.
- Removed and repaired unacceptable welds with air arc and grinder to meet quality guidelines.
- Utilized blueprints and diagrams to compare finished products against design specifications.
- Reduced workplace accidents through strict compliance with safety regulations and guidelines.
- Increased production efficiency with expert time management skills and adherence to project deadlines.
Parts Sales Manager
O’Reilly Auto Parts
05.2007 - 04.2010
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed daily operations, including budgeting, scheduling, and reporting activities related to parts sales.
- Oversaw merchandising efforts within the store, ensuring that products were displayed effectively to maximize visibility and stimulate sales growth.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Fostered a positive work environment by promoting teamwork, open communication, and employee recognition programs among staff members.
- Monitored industry trends to stay current on market changes, adjusting pricing and inventory accordingly.
- Implemented new sales strategies, resulting in higher customer retention rates and overall satisfaction.
- Streamlined inventory management for enhanced efficiency in ordering and tracking parts.
- Established a comprehensive returns policy that balanced customer satisfaction with business objectives.
- Led a team of sales associates to consistently surpass monthly sales goals.
Education
High School Diploma -
B F Terry High School
Rosenberg, Texas05-2006
Skills
- Customer service
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
- Store merchandising
- Team motivation
- Operations management
- Strategic thinker
- Sales strategies
- Sales professional
- Sales promotions
- Leading staff meetings
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Store Manager
AutoZone
09.2022 - Current
Parts Sales Manager
AutoZone
11.2018 - 09.2022
Welder
KW Industries
04.2010 - 09.2022
Parts Sales Manager
O’Reilly Auto Parts
05.2007 - 04.2010
High School Diploma -
B F Terry High School
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