Summary
Overview
Work History
Education
Skills
Certification
Languages
Websites
Timeline
Generic

Oscar Estevez

Gardena,CA

Summary

ERP Consultant with expertise in SAP Business One, focused on driving company growth through effective support and technical solutions. Proven track record in IT and customer service, delivering high client satisfaction and retention. Strong problem-solving abilities and effective communication skills, consistently improving productivity in previous roles.

Overview

12
12
years of professional experience
1
1
Certification

Work History

SAP Business One Support Consultant

Vision33
Irvine, California
07.2021 - Current
  • Provided technical support for customers across all SAP versions, including add-ons and cloud solutions.
  • Assisted clients in troubleshooting software-related issues and concerns.
  • Conducted training sessions for users on system features and updates.
  • Responded promptly to customer inquiries via phone and email channels.
  • Assisted in configuring software settings to meet customer requirements.
  • Documented support cases and maintained accurate records in the ticketing system.
  • Resolved escalated tickets in a timely manner while keeping customers informed of progress.
  • Monitored usage trends for supported products or services to identify potential areas of improvement.

SAP Business One Support Consultant

Hydrafacial
Long Beach, CA
04.2019 - 04.2020
  • Installing and configuring business applications based on SAP.
  • Developing and designing process to integrate Business One with third-party applications.
  • Supervising and maintaining MS SQL backups and SQL servers.
  • Creating reports by using queries, user-defined fields, formatted searches and user-defined tables.
  • Conducting training for users on SAP functionality.

Finance Data Analyst

Miller Woodworking
Harbor City, CA
11.2017 - 02.2019
  • Analyzed the financial issues of the company and create new processes for better ERP performance.
  • Supervised and trained employees in office procedures and software use.
  • Maintained calm, cooperative and helpful attitude in a busy office while assisting employees, faculty and staff with requests for information and service.
  • Develop, perform and manage dynamic reports, dashboards, and key performance using business strategies.
  • Databases Managed and Development of queries using SQL.

SAP Business One Consultant

IT Consultant
Jalisco, Mexico
02.2014 - 09.2015
  • Developed proficiency in all modules of SAP as a result of using it daily.
  • Managed databases and generated necessary reports for clients, assisted clients in the process of learning to use SAP to accomplish their business goals.

Education

COMPUTER ENGINEERING -

UNIVERSIDAD DE GUADALAJARA
Guadalajara, Mexico.
01.2013

Skills

  • SAP Business One
  • SQL & HANA database management
  • Report generation
  • Implementation
  • Logistic
  • Financials
  • Technical support
  • Troubleshooting
  • User training
  • Configuration management
  • Data analysis
  • SAP Add-ons knowledge

Certification

  • SAP Certified Associate - SAP Business One
  • Introduction to Programming - Python

Languages

English
Full Professional
Spanish
Native/ Bilingual

Websites

Timeline

SAP Business One Support Consultant

Vision33
07.2021 - Current

SAP Business One Support Consultant

Hydrafacial
04.2019 - 04.2020

Finance Data Analyst

Miller Woodworking
11.2017 - 02.2019

SAP Business One Consultant

IT Consultant
02.2014 - 09.2015

COMPUTER ENGINEERING -

UNIVERSIDAD DE GUADALAJARA

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