Oscar Fabela
Leander,TX
Summary
Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation.
Overview
16
16
years of professional experience
Work History
IT Manager
Toyota of Cedar Park
01.2022 - Current
- Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
- Oversaw technology budget planning and allocation to optimize resource utilization while meeting organizational objectives.
- Promoted collaboration between cross-functional teams by integrating disparate systems into unified platforms for improved communication and workflow efficiency.
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Facilitated seamless transitions during system upgrades or migrations by coordinating between stakeholders and mitigating potential disruptions to business operations.
- Spearheaded disaster recovery efforts during critical incidents, restoring systems functionality quickly to minimize downtime and maintain business continuity.
- Contributed to successful completion of numerous high-profile projects by providing expert guidance on technology strategy, infrastructure design, and implementation best practices.
- Evaluated emerging technologies to identify opportunities for innovation and improvement within organization's IT landscape.
- Ensured compliance with industry regulations by implementing comprehensive IT policies and procedures covering data privacy, security, and access controls.
- Oversaw IT department operations and training.
- Enhanced IT infrastructure security with regular vulnerability assessments and proactive patch management.
- Improved network efficiency by implementing new server configurations and optimizing system operations.
- Conducted regular performance evaluations to identify areas for improvement and develop targeted action plans for continuous enhancement of IT services.
- Built, repaired and installed computer-related hardware based on deployment procedures.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Demonstrated familiarity with latest hardware, software and networking technology.
- Assisted in development of long-term strategies to grow department and resources.
- Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Customized and repaired technology based on staff requests.
- Understood key product management roadmap objectives and requirements to develop product technology strategy.
- Created and terminated user's accounts from start to finish in business applications.
- Implemented robust backup strategies to safeguard critical data against loss or corruption, minimizing potential risks.
- Managed life cycle replacement of hardware and software.
- Guided organizational technology strategy and roadmaps.
- Delivered strategic guidance on technology investments by conducting thorough market research and presenting recommendations to senior leadership.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Analyzed network security and current infrastructure, assessing areas in need of improvement.
- Oversaw development and implementation of improvements to support network operations.
- Implemented and maintained technology and software budget.
- Coordinated secure system access of users to various department systems and platforms.
- Wrote strategic business plans outlining need for departmental information technology resources.
- Liaised with other departments to minimize network interruptions and possible downtimes.
Lead Field Service Technician
Bridgehead IT
San Antonio, Texas
02.2020 - 01.2022
- Reduced complaints by promptly addressing customer concerns and providing helpful solutions for parking-related issues.
- Contributed to overall operational efficiency by promptly reporting malfunctions or required repairs to management staff for timely resolution of issues.
- Assisted in training of new staff members, sharing valuable knowledge and experience to support their successful integration into team.
- Handled calls to client Vendor for support with apps
- Handled escalated calls after hours / On call
- Created AD accounts
- Created Office 365 accounts / issued account licenses
- Troubleshot hardware issues
- Troubleshot software issues
- Interacted with Vendor for warranty and purchases
- Escalated system issues to service manager
- Reloaded OS on PC / server
- Created VM images for Servers
- Deployed Server images for Multiple Clients
- Remoted to client's systems to assist with client issues
- Created service tickets helpdesk
- Data Migrations
Support Service Computer Technician
Hill Country Tech Guys
San Marcos, Texas
09.2019 - 01.2020
- Linked computers to network and peripheral equipment.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Conducted thorough testing of newly-installed hardware components to ensure compatibility with existing systems.
- Optimized server configurations for improved reliability and uptime across organization.
- Implemented data backup solutions to protect vital company information from potential loss.
- Collaborated with team members to troubleshoot complex technical issues, resulting in faster resolution times.
- Assisted in developing user-friendly documentation to facilitate a smooth transition during software upgrades or migrations.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Recommended new and replacement hardware and software purchases.
Helpdesk Analyst
Alamo Colleges
05.2018 - 09.2019
- Created New AD account
- Granted permissions in Office 365 environment
- Troubleshot Office 365/2019 install errors
- Created and licensed new users office account for personal / Office use
- Set Group Policy on AD and Scripted logins
- AD account pw resets
- ACES account pw reset
- ACES site navigation for students
- Assisted students in online class registration
- Troubleshot students Schoolbought laptops
- Repaired students/ faculty's laptops /desktops
- Printed New Student ID
- Provided students access with ID to buildings
- Monitored student bandwidth usage
- Troubleshot WIFI connection problems
- Deployed Faculty's Software
- Upgraded old computer to new computers
- Installed tracking software for Financed computers
- Set up AV calls with Polycom / Zoom Meeting place
- Used EMS to schedule call in meetings and have local tech on same schedule.
IT Help Desk
Alliance Bernstein
12.2016 - 07.2018
- Provide first-person resolution with any technical ticket
- Troubleshot Cisco AnyConnect as one of the company's VPN
- Assisted clients in installing and removing AnyConnect from personal systems
- Set up RSA tokens / Ping id for verification of user to remote in with VPN access
- Supported users with WEBEX meetings / Scheduled meetings for clients
- Troubleshot VDI systems
- Created new accounts with active directory
- Troubleshot Cisco IP phone software
- Reset user mainframes Passwords
- Built New VM profiles for user
- Assigned AB IP Address for VDI
- Troubleshot Remote in Problems
- Assisted in setting up Citrix Receiver via client phone call
- Used Service Now/ Remedy / HP ticketing system
- Processed VM upgrades via vSphere
- Worked and completed eRequest for new and rebuilt VM profiles / Account provisioning
- Decommissioned non-used IP address to be reused by new users
- Maintained the VM Manager Tickets / Troubleshot with user.
Helpdesk Analyst
Pearson Clinical
09.2015 - 12.2016
- Provide first-person resolution with any technical ticket
- Created new accounts with active directory
- Maintained and edited group policies
- Updated access/excel database
- Troubleshot Avaya IP phone software
- Set up user to mail in defective hardware and set up repair ticket
- Reset user mainframes
- Checked user mainframes profile to make sure the address was correct
- Checked order status of new and replacement devices
- Troubleshot hardware/software issues with desktop/laptops
- Directed users on how to use software and place orders.
Manager
MetroPCS
03.2012 - 09.2015
- Set schedules as per workloads for the day
- Submitted hours for employees' pay
- Provided coaching to employees
- Interviewed for new positions
- Maintained store inventory
- Placed orders for new phone inventory
- Reprimanded employees for incorrect work
- Opened / Closed Till for the store
- Did End Of Day Deposits for the store
- Maintained store loss and profit
- Installed camera system for new stores
- Maintained the well-being of computer PC/ cell phones
- Repaired company cell phones / computers.
iOS Tech T2 Manager
Apple
07.2012 - 12.2013
- Troubleshot Customer Apple iOS Devices
- Remoted into customer PC with Bomgar to assist with software installation
- Supported end users with proprietary "Apple" software
- Approved Repair Tickets made by T1 Agents
- Contacted Engineering with unknown problems for iOS devices
- Handled Escalation Calls
- Took over customer safety issues
- Set up customer replacement devices
- Handled Emerging issues with Apple software
- Handled customer appeasements for Apple
- Handled Irate customers.
Customer Service
Apple
04.2012 - 07.2012
- Troubleshot Customer Apple iOS Devices
- Supported end users with proprietary "Apple" software
- Set up repair ticket for T2 agent to approve
- Basic troubleshooting for the customer devices.
PC Technician
The News Group
05.2010 - 04.2012
- Filled order for new equipment
- Supported end users with proprietary "news group" software
- Set up new PC/removed old PC
- Maintained active directory
- Inventoried equipment
- Set up Network
- Troubleshooted tickets
- Configured router switches
- Performed PC preventive maintenance.
IT Help Desk
Technisource-Citibank
01.2009 - 03.2010
- Installed Citibank proprietary software
- Created/completed trouble ticket
- Updated access/excel database
- Troubleshot Avaya IP phone software/made trouble ticket
- Made a ticket for hardware replacements
- Reset user mainframe passwords
- Checked user mainframe profile to make sure the user had correct access
- Trained new employees to be familiar with Citibank application
- Maintained the knowledge base for employees.
Education
Bachelor of Science - CyberSecurity
Southern New Hampshire University
Hooksett, NH05.2026
Associate of Science - Networking
Career Point College
San Antonio, TX08.2008
Skills
- IT Asset Management
- Network Administration
- Technical Troubleshooting
- Team Development
- IT Procurement
- IT Infrastructure
- Disaster Recovery
- IT Budgeting
- Documentation Management
- IT risk management
- Risk mitigation planning
- Project lifecycle management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteRemoteImportant To Me
Work-life balanceCareer advancementPaid sick leaveHealthcare benefitsFlexible work hoursPaid time offCompany CultureTeam Building / Company RetreatsQuote
The supernatural is the natural not yet explained.
Elbert Hubbard
Timeline
IT Manager
Toyota of Cedar Park
01.2022 - Current
Lead Field Service Technician
Bridgehead IT
02.2020 - 01.2022
Support Service Computer Technician
Hill Country Tech Guys
09.2019 - 01.2020
Helpdesk Analyst
Alamo Colleges
05.2018 - 09.2019
IT Help Desk
Alliance Bernstein
12.2016 - 07.2018
Helpdesk Analyst
Pearson Clinical
09.2015 - 12.2016
iOS Tech T2 Manager
Apple
07.2012 - 12.2013
Customer Service
Apple
04.2012 - 07.2012
Manager
MetroPCS
03.2012 - 09.2015
PC Technician
The News Group
05.2010 - 04.2012
IT Help Desk
Technisource-Citibank
01.2009 - 03.2010
Bachelor of Science - CyberSecurity
Southern New Hampshire University
Associate of Science - Networking
Career Point College
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