Oscar Fernandez
Marysville,CA
Summary
A dynamic leader and fast learner with a proven track record at SAS Retail Services, adept in management & administration and problem-solving. Excelled in leading teams to exceed client expectations through effective communication and decision-making. Skilled in multitasking and time management, significantly enhancing customer satisfaction and operational efficiency.
Overview
11
11
years of professional experience
Work History
Lead Retail Merchandiser
SAS Retail Services
01.2018 - Current
- Lead associates in the merchandising process, ensuring compliance with standards and goals and keeping the team on task.
- Responsible for plans and schedule changes, while exceeding client expectations and business needs.
- Responsible for executing projects while deciding to release, cancel, or defer work based on inventory, demand, capacity, and material availability.
- Communicating with my team, supervisor, and retailer to resolve issues and ensure smooth assignment execution.
- Perform and be responsible for merchandising, resets, reporting, schematic integrity, and training.
- Traveled to an assigned location using a personal vehicle, showed up on time, and worked efficiently to complete jobs.
- Changed shelves, racks, and displays to meet new schematic designs.
- Maintained strong relationships with suppliers and distributors, ensuring timely delivery of products for resets.
- Demonstrated adaptability by quickly adjusting to changing priorities or last-minute modifications in planograms as needed.
Busser
Sizzler Restaurant
10.2021 - 03.2022
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Trained new staff in bussing and cleaning procedures.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Reduced wait times for tables by quickly clearing and resetting them after guests departed.
UPS Helper
UPS
09.2019 - 01.2020
- Loaded and unloaded trucks efficiently, minimizing damage to goods and optimizing space utilization.
- Exhibited good attendance, work habits, and willingness to learn job functions.
- Prevented damage to packages and products by correctly securing loads.
- Improved customer satisfaction by providing timely and efficient delivery assistance to drivers.
- Lifted and carried packages weighing up to 50 pounds.
- Assisted drivers with navigation, ensuring accurate and prompt deliveries for clients.
- Maintained vehicle organization and cleanliness and reported any issues to driver.
- Followed workplace and on-truck safety guidelines and regulations to prevent accidents and mishaps.
- Arranged packages on truck to achieve best use of storage space and to minimize damage.
Sandwich Artist
SUBWAY®Restaurants
04.2018 - 06.2019
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Prepared and served hot and cold sandwiches based on customer preferences.
Delivery Driver
Papa Johns Pizzeria
02.2014 - 04.2019
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing the best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions, and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained an upbeat, positive attitude in a busy, customer-focused environment.
- Topped pizzas with the right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
- Monitored and maintained clean working areas and cooking surfaces.
Education
High School Diploma -
Feather River Academy
Yuba City, CA05-2016
Skills
- Fast Learner
- Management & Administration
- Leadership
- Problem Solving
- Communication
- Time Management
- Decision Making
- Multitasking
- Team building
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Busser
Sizzler Restaurant
10.2021 - 03.2022
UPS Helper
UPS
09.2019 - 01.2020
Sandwich Artist
SUBWAY®Restaurants
04.2018 - 06.2019
Lead Retail Merchandiser
SAS Retail Services
01.2018 - Current
Delivery Driver
Papa Johns Pizzeria
02.2014 - 04.2019
High School Diploma -
Feather River Academy
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