Oscar Fernandez
Marysville,CA
Summary
A dynamic leader and fast learner with a proven track record at SAS Retail Services, adept in management & administration and problem-solving. Excelled in leading teams to exceed client expectations through effective communication and decision-making. Skilled in multitasking and time management, significantly enhancing customer satisfaction and operational efficiency.
Overview
11
11
years of professional experience
Work History
Lead Retail Merchandiser
SAS Retail Services
Chico, CA
01.2018 - Current
- Lead associates in the merchandising process, ensuring compliance with standards and goals and keeping the team on task.
- Responsible for plans and schedule changes, while exceeding client expectations and business needs.
- Responsible for executing projects while deciding to release, cancel, or defer work based on inventory, demand, capacity, and material availability.
- Communicating with my team, supervisor, and retailer to resolve issues and ensure smooth assignment execution.
- Perform and be responsible for merchandising, resets, reporting, schematic integrity, and training.
- Traveled to an assigned location using a personal vehicle, showed up on time, and worked efficiently to complete jobs.
- Changed shelves, racks, and displays to meet new schematic designs.
- Maintained strong relationships with suppliers and distributors, ensuring timely delivery of products for resets.
- Demonstrated adaptability by quickly adjusting to changing priorities or last-minute modifications in planograms as needed.
Busser
Sizzler Restaurant
Yuba City, CA
10.2021 - 03.2022
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Trained new staff in bussing and cleaning procedures.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Reduced wait times for tables by quickly clearing and resetting them after guests departed.
UPS Helper
UPS
Marysville, CA
09.2019 - 01.2020
- Loaded and unloaded trucks efficiently, minimizing damage to goods and optimizing space utilization.
- Exhibited good attendance, work habits, and willingness to learn job functions.
- Prevented damage to packages and products by correctly securing loads.
- Improved customer satisfaction by providing timely and efficient delivery assistance to drivers.
- Lifted and carried packages weighing up to 50 pounds.
- Assisted drivers with navigation, ensuring accurate and prompt deliveries for clients.
- Maintained vehicle organization and cleanliness and reported any issues to driver.
- Followed workplace and on-truck safety guidelines and regulations to prevent accidents and mishaps.
- Arranged packages on truck to achieve best use of storage space and to minimize damage.
Sandwich Artist
SUBWAY®Restaurants
Marysville, CA
04.2018 - 06.2019
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Prepared and served hot and cold sandwiches based on customer preferences.
Delivery Driver
Papa Johns Pizzeria
Yuba City, CA
02.2014 - 04.2019
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing the best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions, and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained an upbeat, positive attitude in a busy, customer-focused environment.
- Topped pizzas with the right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
- Monitored and maintained clean working areas and cooking surfaces.
Education
High School Diploma -
Feather River Academy
Yuba City, CA05-2016
Skills
- Fast Learner
- Management & Administration
- Leadership
- Problem Solving
- Communication
- Time Management
- Decision Making
- Multitasking
- Team building
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Busser
Sizzler Restaurant
10.2021 - 03.2022
UPS Helper
UPS
09.2019 - 01.2020
Sandwich Artist
SUBWAY®Restaurants
04.2018 - 06.2019
Lead Retail Merchandiser
SAS Retail Services
01.2018 - Current
Delivery Driver
Papa Johns Pizzeria
02.2014 - 04.2019
High School Diploma -
Feather River Academy