Oscar Fontana Roos
Fort Lauderdale
Summary
Dynamic hospitality professional with a proven track record in luxury and lifestyle resort operations management, recognized for delivering exceptional guest experiences. Expertise in overseeing guest services, operations, and staff management fosters a collaborative team environment that consistently meets high standards. Proficient in project management, customer relations, and problem-solving, with a demonstrated ability to drive operational excellence and enhance guest satisfaction. Adaptable and reliable, thriving in fast-paced settings while effectively responding to evolving challenges.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Director of Rooms
The Ocean Club – Four Seasons Resort
Paradise Island, Bahamas
01.2025 - Current
- Oversaw comprehensive rooms division operations to enhance guest experience, including housekeeping, front desk, concierge, butler services, guest relations, spa, tennis and fitness, and Kids for All Seasons program.
- Managed daily operations focused on elevating guest experience through consistent and exceptional service execution.
- Coordinated departmental efforts to enhance guest journeys, ensuring memorable experiences throughout their stay.
- Enhanced guest experiences by actively engaging with teams in guest rooms and public areas. Achieved high levels of service quality through direct leadership and team collaboration.
- Facilitated seamless resort operations during events and peak occupancy periods.
- Conducted analysis of guest satisfaction surveys and feedback data to identify service deficiencies and drive improvement initiatives.
- Formulated and launched training programs aimed at enhancing service quality in response to guest feedback trends.
- Developed and implemented strategic initiatives aimed at enhancing guest satisfaction and streamlining operational processes within the resort.
- Oversaw collaboration among department heads to ensure streamlined operations and superior service outcomes.
- Designed and executed comprehensive training programs to enhance staff performance and service excellence.
- Enabled effective communication channels between departments to promptly resolve guest concerns and enhance service quality.
Task Force General Manager
Aparium Hotel Group
Fort Lauderdale, FL
07.2023 - 01.2025
- Oversaw daily operations, ensuring adherence to brand standards and service excellence.
- Led cross-functional teams to enhance operational efficiency and guest satisfaction.
- Oversee strategic revenue management planning, financial analysis, budgeting, and forecasting to maximize revenue growth.
- Guide and support hotel operations across the Aparium portfolio, consistently upholding the company’s principles.
- Developed and implemented strategic initiatives to optimize hotel performance metrics.
- Mentored management staff, fostering a culture of continuous improvement and professional growth.
- Implemented cost-saving measures for ongoing projects, contributing to increased profitability for the company.
- Achieved higher employee satisfaction ratings by promoting a positive work environment and addressing concerns promptly.
General Manager
Crescent Hotels and Resorts
Newport Beachside Hotel & Resort, Sunny Isles, FL
12.2021 - 07.2023
- Led strategic meetings with ownership to finalize plans for team renovation and rebranding.
- Directed strategic operational changes prior to construction to elevate guest satisfaction, revenue, and profitability.
- Drove a 14.1% increase in room revenue, significantly enhancing overall profitability.
- Boosted property’s TripAdvisor ranking from #11 to #4 by enhancing service standards and implementing targeted guest experience initiatives.
- Designed and launched targeted initiatives aimed at driving sales growth and improving profitability.
General Manager
Aparium Hotel Group | The MC Hotel, Autograph Collection
Montclair, NJ
02.2018 - 12.2021
- Managed comprehensive pre-opening strategies, overseeing all aspects of a $48M launch to ensure seamless execution.
- Managed food and beverage operations to enhance cost efficiency and drive innovation in menu engineering and concept development.
- Developed and maintained collaborative relationships with local businesses in Montclair to foster community involvement.
- Secured prestigious recognition as Conde Nast Travelers Readers' Choice #4 hotel in Mid-Atlantic for 2020, demonstrating commitment to excellence.
- Facilitated team development and engagement strategies, ensuring a supportive workplace culture and high levels of employee satisfaction.
- Managed financial resources strategically to enhance overall financial performance.
- Facilitated staff training programs to enhance service standards and promote team development.
General Manager
Kimpton Hotels & Restaurants - Vero Beach Resort & Spa
Vero Beach, FL
02.2015 - 01.2018
- Developed and implemented comprehensive sales, marketing, and revenue management strategies to enhance room occupancy and maximize F&B revenues.
- Orchestrated human resource strategy focused on attracting top talent, engaging associates, and delivering extensive training and development programs to cultivate a high-performance environment.
- Led comprehensive assessment and planning phases of a $32 million renovation project to elevate property aesthetics and enhance market competitiveness.
- Recognized as Conde Nast Traveler Readers' Choice 2017 #2 hotel in Florida, reflecting exceptional service and guest satisfaction.
- Oversaw budget management, optimizing resource allocation to improve financial performance.
Resort Manager
Kimpton Hotel & Restaurants - The EPIC Hotel
Miami, FL
02.2015 - 08.2016
- Managed all facets of hotel and condo operations to enhance guest satisfaction and optimize efficiency.
- Directed comprehensive property transformation efforts aimed at elevating guest satisfaction ratings.
- Designed and implemented leadership development and mentorship program to enhance managerial capabilities and promote operational consistency across departments.
- Achieved Conde Nast Traveler Readers' Choice recognition as a top 10 hotel in Miami for 2015 and 2016, underscoring commitment to service excellence and guest satisfaction.
- Formulated and implemented operational strategies aimed at enhancing guest satisfaction and improving service efficiency.
- Oversaw daily operations, ensuring exceptional guest experiences and service quality.
Director of Operations
W Hotels - W Vieques
Vieques Retreat & Spa, Puerto Rico
03.2013 - 02.2015
- Managed all facets of luxury resort operations, including food and beverage, accommodations, engineering, security, and spa, to ensure exceptional guest experiences and operational excellence.
- Collaborated with cross-functional teams to design and implement guest experience initiatives that elevated satisfaction and established the property as a leading luxury destination in the Caribbean.
- Attained ranking among Condé Nast Traveler's 'Top 15 Caribbean Hotels' in 2013 to enhance brand reputation.
- Revamped food and beverage offerings to enhance service quality and operational efficiency, utilizing market insights and customer feedback to inform menu adjustments.
- Designed and executed strategic learning programs to enhance associate engagement and reduce turnover rates.
- Guided cross-functional teams to implement strategic initiatives, ensuring alignment with brand standards.
- Directed daily operations across multiple departments to enhance coordination and optimize task execution.
Education
Bachelor of Science - Business Administration
Clarion University of Pennsylvania
Clarion, PAHospitality & Tourism Management Certificate - undefined
Florida Atlantic University
Boca Raton, FLHospitality Management Certificate - undefined
e-Cornell
Six Sigma Black Belt Certificate - undefined
Pivotal Resources and Tracom
Certification
Leading Teams
Consulting Foundations
Mastering Luxury Hospitality
Fundamentals to Leadership
Cross-Cultural Communication
Human Resources
Languages
English, Spanish
Interests
Wings of Change Academy Volunteer Hospitality Instructor, USA Swimming Assoc, Community involvement, NCAA Div II Swimmer, Travel, Cooking, Family
Timeline
Director of Rooms
The Ocean Club – Four Seasons Resort
01.2025 - Current
Task Force General Manager
Aparium Hotel Group
07.2023 - 01.2025
General Manager
Crescent Hotels and Resorts
12.2021 - 07.2023
General Manager
Aparium Hotel Group | The MC Hotel, Autograph Collection
02.2018 - 12.2021
General Manager
Kimpton Hotels & Restaurants - Vero Beach Resort & Spa
02.2015 - 01.2018
Resort Manager
Kimpton Hotel & Restaurants - The EPIC Hotel
02.2015 - 08.2016
Director of Operations
W Hotels - W Vieques
03.2013 - 02.2015
Hospitality & Tourism Management Certificate - undefined
Florida Atlantic University
Hospitality Management Certificate - undefined
e-Cornell
Six Sigma Black Belt Certificate - undefined
Pivotal Resources and Tracom
Bachelor of Science - Business Administration
Clarion University of Pennsylvania