OSCAR GOMEZ CANESSA
San Jose,San Jose
Summary
Experienced technical support specialist with a proven track record of efficiently resolving customer issues and providing exceptional service. Detail-oriented IT professional with strong troubleshooting skills and a dedication to delivering high-quality technical support.
Overview
8
8
years of professional experience
Work History
Data Analyst and IT Support Web Design
Granicus
12.2024 - Current
- Utilized data visualization tools to effectively communicate business insights.
- Created various Excel documents to assist with pulling metrics data and presenting information to goverment pages
- Contributed to development of web pages for government organizations.
Technical Support Basic Outreach
Movate
10.2023 - 05.2025
- Resolve customer issues related to Outreach sales page and CRM connections with Salesforce and Microsoft Dynamics, provide knowledge and resolve issues in a fast phase environment
Help Desk Hitachi Vantara
Movate
09.2022 - 10.2023
- Provided assistance to engineers in creating cases and contacting customers that had issues with servers
- Assisted with keeping track and handling of orders and making sure that the engineers received it
Admin Assistant
Subway
08.2020 - 12.2021
- Coordinate daily tasks, training new staff members, Address concerns and provide solutions to customer's issues, analyze and dive deep into details to find best options that fit customer's needs.
Sales Associate
Sykes Enterprises
06.2017 - 02.2019
- Costumer service and sales representative: In charge to address concerns and provide solutions to customer's issues, analyze and dive deep into details to find best options that fit customer's needs. Position the company's products by offering flexible and economic options based on the customer profile.
- Floor support (FSR). Provide real time assistance to the associates. Take escalations from difficult customer's and provide resolution or education. Perform recaps when the agents perform and conclude a sell. Report agent performance on a weekly basis. Identify low performance on agent and provide feedback and help to improve wording and overall metrics.
- Exceeded sales targets through building strong customer relationships and using effective sales techniques.
Education
Software Engineer - undefined
Ucenfotec
San Pedro, San Jose05.2025
Senior Year - undefined
Instituto Dakili
12.2019
High School - undefined
Instituto de Educación integral
01.2018
Skills
- Troubleshooting
- Customer service
- Communication
- Problem-solving
- Technical knowledge
LANGUAGES
English | Native
Spanish | Native
References
Douglas, Gonzalez Vivas, Subway Manager, 8639-9545, Subway
Alejandro Cordero Barrientos, Movate manager, 72107585
Timeline
Data Analyst and IT Support Web Design
Granicus
12.2024 - Current
Technical Support Basic Outreach
Movate
10.2023 - 05.2025
Help Desk Hitachi Vantara
Movate
09.2022 - 10.2023
Admin Assistant
Subway
08.2020 - 12.2021
Sales Associate
Sykes Enterprises
06.2017 - 02.2019
Software Engineer - undefined
Ucenfotec
Senior Year - undefined
Instituto Dakili
High School - undefined
Instituto de Educación integral
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