Oscar Gonzalez
Raleigh
Summary
Reliable employee experienced in managing inventory, storage areas and records with an organized approach and good multitasking abilities. Safety- and quality-driven with a solid record of exceeding performance objectives, satisfying customer service. Reliable and punctual team member who completes important assignments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lead/Systems Operator
PepsiCo
11.2021 - 12.2024
- Operated system controls to ensure smooth functionality of operations.
- Monitored system performance for identifying and resolving issues.
- Improved system efficiency by regularly updating software and hardware.
- Conducted routine inspections for maintaining system integrity.
- Enhanced user experience with prompt responses to system alerts.
- Improved operational reliability by troubleshooting and resolving system-related issues.
- Assisted team members with technical support to ensure seamless operations.
- Increased system uptime by performing regular maintenance tasks.
- Optimized system performance with periodic checks and updates.
- Reduced downtime by promptly addressing system malfunctions.
- Coordinated with IT team for implementing system upgrades and improvements.
- Maintained detailed logs of system activities to track performance.
- Evaluated system processes to identify areas for improvement.
- Analyzed system logs for diagnosing and resolving technical issues.
- Trained new staff on system operations to ensure compliance with protocols.
- Partnered with system administrators to maintain operating system and application patch levels.
- Collaborated with team to develop and communicate ideas and ways to improve system delivery and security.
- Leveraged automation and scripting tools to monitor, maintain and first-level troubleshoot job and process automation.
- Enhanced system performance by analyzing and resolving technical issues promptly.
- Reduced downtime by conducting regular system maintenance and updates.
- Monitored system logs to proactively identify potential problems, reducing incident rates significantly.
- Developed training materials for staff members, promoting best practices in system usage and troubleshooting techniques.
Parts Advisor
Leith Audi of Raleigh
03.2021 - 06.2022
- Provided customer service and was involved in training new team members each month
- Managed the work of employees, increasing crew efficiency
- Provided customer service and was involved in training new team members each month
Supervisor of Operations
Würth Group
01.2020 - 04.2021
- Improved equipment maintenance and safety standards by , which resulted in a reduction in maintenance costs
- Attended meetings and executive committee meetings, leading to the adoption of an action plan by the board
- Offered strong customer service skills, keeping customers satisfied and increasing sales by an average of annually
- Managed the work of employees, increasing crew efficiency by
- Provided customer service and was involved in training new team members each month
- Continually updated a leadership resume and honed skills by participating in various management trainings
- Maintained a clean and safe work environment, resulting in a reduction in complaints filed with management and increase in crew satisfaction
- Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and services
Personal Trainer Manager
Archetype Gym (Raleigh Location
12.2018 - 01.2021
- Collaborated with nutritionists to provide comprehensive wellness packages combining both fitness coaching and personalized meal plans for clients.
- Reduced client wait times by refining scheduling procedures.
- Organized special events such as fitness challenges or workshops to engage existing members and attract new clientele.
- Collaborated with sales team to develop promotional offers that increased membership sign-ups by 15% over six months.
- Enhanced the overall gym atmosphere by maintaining clean, safe, and organized workout areas.
- Cultivated strong relationships with clients through attentive service, leading to numerous referrals for additional business.
- Developed and maintained positive relationships with community members, businesses and vendors to build trust and rapport.
- Demonstrated safe and correct forms for each exercise and piece of equipment.
- Met or exceeded monthly revenue and training goals.
- Developed and implemented comprehensive fitness and wellness programs to promote healthy lifestyles.
- Provided individualized fitness assessments, program designs and nutrition counseling services.
- Helped clients set and achieve health and wellness goals.
- Conducted needs assessments or surveys to determine interest in or satisfaction with wellness and fitness programs, events or services.
Warehouse Supervisor/Manager
Francini Inc.
03.2019 - 03.2020
- Developed relationships with new staff members, and assisted existing staff members in their career development
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
- Maintained a clean and safe work environment, resulting in a reduction in complaints filed with management and a increase in crew satisfaction
- Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and services
- Provided customer service and was involved in training new team members each month
- Managed the work of employees, increasing crew efficiency by
Education
High School - undefined
Barbara Goleman Senior High School
Miami, FL06.2008
Skills
- Customer service, Communication skills, Time management, Bilingual, Leadership, Physical examinations, Computer literacy
Languages
English, Spanish
Certification
Forklift
Timeline
Lead/Systems Operator
PepsiCo
11.2021 - 12.2024
Parts Advisor
Leith Audi of Raleigh
03.2021 - 06.2022
Supervisor of Operations
Würth Group
01.2020 - 04.2021
Warehouse Supervisor/Manager
Francini Inc.
03.2019 - 03.2020
Personal Trainer Manager
Archetype Gym (Raleigh Location
12.2018 - 01.2021
High School - undefined
Barbara Goleman Senior High School
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