Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Oscar Grijalva

Watsonville,CA

Summary

I am dedicated and customer-focused, with experience in front desk operations, dispatch services, and customer relations. I am currently pursuing a degree in Business Administration with a concentration in Marketing. I aim to leverage my strong communication skills, problem-solving abilities, and work experience to contribute to a dynamic team in a customer service or administrative role while continuing to grow my expertise in business management.

Overview

2
2
years of professional experience

Work History

Front Desk Associate, Graveyard

Planet Fitness
08.2025 - Current
  • Greet and assist members and guests, providing excellent customer service in a fast-paced fitness environment.
  • Manage front desk operations, including answering phone calls, handling member check-ins, and maintaining accurate records.
  • Handle member inquiries and resolve issues promptly, ensuring a positive gym experience.
  • Processed membership sales, renewals, and cancellations while meeting monthly sales goals.
  • Ensured the cleanliness and organization of the entire facility
  • Monitored gym access and enforced membership policies and safety guidelines.

Front Desk Associate

Gold's Gym
07.2024 - 08.2025
  • Greet and assist members and guests, providing excellent customer service in a fast-paced fitness environment.
  • Manage front desk operations, including answering phone calls, handling member check-ins, and maintaining accurate records.
  • Handle member inquiries and resolve issues promptly, ensuring a positive gym experience.
  • Processed membership sales, renewals, and cancellations while meeting monthly sales goals.
  • Ensured the cleanliness and organization of the entire facility
  • Monitored gym access and enforced membership policies and safety guidelines.

Tow Dispatcher

Extreme Towing
06.2023 - 11.2023
  • Customer service, including payment processing, answering phones, and general assistance.
  • Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.
  • Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors, using telephones or two-way radios.
  • Schedule or dispatch workers, work crews, equipment, or service vehicles using radios or telephones to appropriate locations according to customer requests, specifications, or needs.

Education

Undergrad - Business Administration, Concentration in Marketing

California State University, Monterey Bay

Associate Degree - Business Administration

Cabrillo College
Aptos, California
05.2024

Associate Degree - Liberal Arts

Cabrillo College
Aptos, California
05.2024

High School Diploma - High School

Aptos High
Aptos, California
06.2021

Skills

  • Available Weekdays and Weekends
  • General Maintenance
  • Customer Service
  • Janitorial Experience
  • Residential Painting
  • Landscaping
  • Excellence in verbal and written communication
  • Time management
  • Problem-solving skills
  • Listening skills
  • Guest relations
  • Front office support

Accomplishments

  • Received high score ratings from guest surveys due to professionalism, exceptional service and quick response times.

Languages

English
Native or Bilingual
Spanish
Full Professional

Timeline

Front Desk Associate, Graveyard

Planet Fitness
08.2025 - Current

Front Desk Associate

Gold's Gym
07.2024 - 08.2025

Tow Dispatcher

Extreme Towing
06.2023 - 11.2023

Associate Degree - Business Administration

Cabrillo College

Associate Degree - Liberal Arts

Cabrillo College

High School Diploma - High School

Aptos High

Undergrad - Business Administration, Concentration in Marketing

California State University, Monterey Bay

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