Samantha Silva
Wichita,KS
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Manufacturing Quality Assistant
Fagron Sterile Services
12.2023 - Current
- Improved customer satisfaction by addressing complaints promptly and implementing corrective actions as needed.
- Supported continuous improvement initiatives by identifying areas for potential enhancements in the manufacturing process.
- Facilitated communication between production teams and management regarding quality-related matters, fostering a culture of transparency and collaboration.
- Developed customized training materials for new Quality Assistants, improving onboarding efficiency and overall team performance.
Visual Inspector Technician
Fagron Sterile Services
12.2022 - Current
- Examined products for imperfections and defects.
- Updated quality control records and reports.
- Operated and maintained testing equipment.
- Recorded inspection and test results on data sheets.
- Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
Post-Product Technician
Fagron Sterile Services
10.2022 - Current
- Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
- Inspected products and machines to maintain quality and efficiency.
- Performed general equipment maintenance and repair to minimize downtime.
- Prepared reports and technical documentation of day-to-day production processes.
Barista Trainee
Starbucks
05.2019 - 07.2022
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Bakery Sales Clerk
Juarez Bakery
09.2018 - 03.2019
- Maintained retail counter, restocked items and kept establishment tidy by sweeping, taking out trash and observing and adhering to company sanitation and food safety standards.
- Maintained safe food handling standards at all times.
- Operated cash register, quickly and accurately handled cash and card transactions and packaged orders neatly and correctly.
- Offered every customer exceptional service and learned regular customers' preferences.
Waitress
Il Vicino
08.2017 - 06.2018
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
Hostess
Mizu Sushi Japanese Restaurant
01.2017 - 06.2017
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
Education
Associate of Arts - Social Work
Wichita State University
05.2020
Associate Of Applied Arts - Liberal Arts And General Studies
Butler Community College
12.2019
Skills
- Material Handling
- Environmental Compliance
- Project Requirements
- Technician Assistance
- Inspecting Machinery
- Duty Assignments
- Attentive to Detail
- Hydraulic Components
- Strong Communication
- Maintaining Clean Work Areas
- Visual Inspection
- Operator Qualification Testing
- Reading Comprehension
- Final Inspections
- Develop Recommendations
- Routine Maintenance
- Customer Satisfaction
Timeline
Manufacturing Quality Assistant
Fagron Sterile Services
12.2023 - Current
Visual Inspector Technician
Fagron Sterile Services
12.2022 - Current
Post-Product Technician
Fagron Sterile Services
10.2022 - Current
Barista Trainee
Starbucks
05.2019 - 07.2022
Bakery Sales Clerk
Juarez Bakery
09.2018 - 03.2019
Waitress
Il Vicino
08.2017 - 06.2018
Hostess
Mizu Sushi Japanese Restaurant
01.2017 - 06.2017
Associate of Arts - Social Work
Wichita State University
Associate Of Applied Arts - Liberal Arts And General Studies
Butler Community College
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