Oscar Gutierrez
TX
Summary
Adept at enhancing operational efficiency and customer satisfaction, I leveraged time management and forklift driving skills at Sam's Distribution Center to surpass performance metrics. My collaborative spirit and keen attention to detail have consistently improved team productivity and service quality across roles, from aviation electrician to service manager, without compromising on accuracy or safety standards.
Overview
36
36
years of professional experience
Work History
Order Picker
Sam's Distribution Center
10.2024 - Current
- Collaborated with team members to ensure timely completion of orders during peak demand periods.
- Excellent communication skills, both verbal and written.
- Reduced order processing time with the use of RF scanning equipment and inventory management software.
- Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
- Contributed to overall warehouse efficiency by assisting in other areas such as receiving, stocking, or shipping when required.
- Optimized order fulfillment processes by regularly communicating with supervisors on any process improvements or issues encountered during daily tasks.
- Exceeded company expectations for order fulfillment speed and accuracy, consistently meeting or surpassing performance metrics.
- Enhanced customer satisfaction levels by consistently maintaining high standards of accuracy in fulfilling orders.
- Utilized forklifts and pallet jacks to transport orders and prepare for shipment delivery.
Sales Associate
Home Depot
07.2019 - 10.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Fulfillment Center Associate and Trainer
Amazon
07.2019 - 10.2024
- Prepared packages for shipment while adhering to carrier guidelines, resulting in reduced damages and returns due to improper packaging.
- Expedited order processing time with proficient use of warehouse management software and scanning equipment.
- Promoted a positive working culture through effective communication, active listening, and collaboration with co-workers across various departments.
- Adapted quickly to shifting priorities during peak seasons or promotional events, ensuring prompt fulfillment of all orders without compromising on accuracy or quality standards.
- Enhanced order accuracy by diligently picking and packing items according to customer specifications.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
Lab Technician
Schreiber Foods Inc.
11.2015 - 06.2019
- Maintained documentation on tests performed in lab.
- Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Conducted routine quality control checks to ensure accurate test results and maintain laboratory standards.
- Inspected laboratory equipment to maintain good working condition for optimal results.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Trained new laboratory personnel to apply proper laboratory techniques and best practices.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
Parts Manager
Napa Auto Parts
09.2008 - 11.2015
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Ordered parts for customers, repair shops and [Type] department for use in [Type] and [Type] equipment.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
Service Manager
Pep Boys Auto Parts & Service
01.2000 - 09.2008
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Led team to enhance customer service quality, resulting in significant improvement in customer satisfaction surveys.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Aviation Electrician
United States Navy
11.1988 - 12.1993
- Maximized system reliability by performing comprehensive functional tests after completing repair tasks or installations.
- Enhanced customer satisfaction levels by consistently meeting or exceeding project timelines and quality expectations.
- Increased team productivity by sharing technical expertise and providing guidance to junior electricians.
- Improved aircraft performance by installing, adjusting, and testing advanced avionic equipment.
- Maintained strong communication skills when collaborating with pilots, crew chiefs, and other stakeholders to address electrical concerns in a timely manner.
- Enhanced aircraft safety by meticulously inspecting and repairing electrical systems in accordance with industry standards.
- Provided exceptional support during emergency situations, quickly identifying and addressing critical electrical malfunctions under pressure.
Education
Associate of Science - Business
Florida Community College
Jacksonville, FL05-1994
Skills
- Forklift driving
- Time management
- Team collaboration
- Teamwork and collaboration
- Customer relationships
- Customer service
- Attention to detail
- Cash register operations
- Dependable and reliable
- Motivated team player
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Order Picker
Sam's Distribution Center
10.2024 - Current
Sales Associate
Home Depot
07.2019 - 10.2024
Fulfillment Center Associate and Trainer
Amazon
07.2019 - 10.2024
Lab Technician
Schreiber Foods Inc.
11.2015 - 06.2019
Parts Manager
Napa Auto Parts
09.2008 - 11.2015
Service Manager
Pep Boys Auto Parts & Service
01.2000 - 09.2008
Aviation Electrician
United States Navy
11.1988 - 12.1993
Associate of Science - Business
Florida Community College
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