Oscar Gutierrez
Fort Lauderdale,FL
Summary
Self-motivated, with a background in enhancing operational efficiency and team performance. Responsive to changing business demands with adaptable strategic approaches, with an emphasis on travel, hospitality, and special events. Performance-driven and industrious attitude, with an innovative mentality focused on driving company success.
Overview
14
14
years of professional experience
Work History
Personal Cruise Consultant
Norwegian Cruise Line
Sunrise, FL
07.2022 - 07.2025
- Promotes sales to direct consumers by initiating calls, acting on leads, and/or prospects in order to identify travel needs, present/explain Norwegian Cruise Line products, and make travel recommendations.
- Established and maintained quality customer relationships by delivering exceptional customer service, establishing rapport, identifying, and meeting customer needs and expectations, including meeting customer retention goals, and following up with consumers as necessary in order to close sales and meet or exceed revenue goals.
- Built and maintained effective relationships with new and existing consumers.
- Maintained consumer prospect lists and a contact database in order to identify client travel trends; proactively and consistently sought opportunities to promote and sell Norwegian Cruise Line products based on client travel history.
- Acquired in-depth industry and company knowledge in order to articulate cruise product features, benefits, and pricing, and make recommendations to include promotions, itineraries, and auxiliary products, such as stateroom upgrades, onboard credits, and other shipboard amenities.
- Attended and actively participated in daily team meetings, or relevant sales training, in order to ensure that appropriate sales techniques are being used, and that accurate information is being communicated to direct consumers.
- Participated in department-approved mass email campaigns targeting specific guests' profiles.
- Performed other job-related functions as assigned.
Events & Promotions Manager
Gaslamp District Media
San Diego, CA
10.2011 - 03.2020
- Submitted promotions to all management and working staff through all communication channels (email). Text, WhatsApp, etc.
- Responsible for staying current on industry news, trends, and best practices as related to our current sourcing and staffing needs.
- Managed recruitment by researching, sourcing, pre-screening, interviewing, and qualifying suitable candidates.
- Build and maintain critical role candidate pipelines, and present findings to owners.
- Coordinate and execute college campus recruiting, including attending job fairs and networking events.
- Establish and cultivate networking relationships with industry leaders and organizations.
- Hired actors, models, and influencers for various types of promotions.
- Supervised promotion and marketing teams.
- Monitored the effectiveness of promotions and advertising campaigns.
- Gathered and evaluated promotional data to improve future planning.
- Organized venue accounts for giveaways within a quarterly deadline.
- Oversaw marketing for product launches, including public relations, direct mail pieces, sales training, and e-mail campaigns.
- Assisted in the formulation of theme, format, and budget specifications for specific promotions.
- Executed promotions at venues/events, assisting patrons participating in promotions.
- Communicated effectively to guest(s) and attended to all comments, questions, and complaints in a professional, friendly, and timely manner.
- Proactively resolved any guest issues that arise, including the coordination of departmental assistance when necessary.
- Established reports and systems to monitor actual expenses compared to the budget, and take necessary action to meet budget guidelines.
- Assists management in disseminating information about events to all impacted operating departments.
- Submit department payroll and labor management to the owners for approvals.
Education
High School Diploma -
Southwest Senior High School
San Diego, CA06.2007
Skills
- Bilingual (English/Spanish MX)
- Customer service
- Hospitality
- Microsoft Office
- SevenRooms
- Micros POS systems
- Conflict mediation
- Event planning, management, and execution
- Vendor relations
- Budgeting (P&L)
- Negotiations
- Networking
- Team building
- Supervision and leadership
- Multi-tasking
- Excellent verbal communication
Timeline
Personal Cruise Consultant
Norwegian Cruise Line
07.2022 - 07.2025
Events & Promotions Manager
Gaslamp District Media
10.2011 - 03.2020
High School Diploma -
Southwest Senior High School
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