Oscar Guzman
Anaheim,CA
Summary
Resourceful results-driven Multi-Unit General Manager with 20 years of experience in the food and beverage industry. Proven track record of improving operations, enhancing customer satisfaction, and driving revenue growth. Seeking to leverage my skills and expertise to lead multiple teams. Possess specialized skills in operational management, team leadership, and financial oversight, ensuring smooth operations across multiple units. Excel at communication, problem-solving, and adaptability. Committed to fostering positive work environments and driving success through strategic planning and effective management practices.
Overview
14
14
years of professional experience
1
1
Certification
Work History
District Auditor
Chuck E Cheese
15 Locations , CA
01.2010 - 05.2024
- Conducted audits to ensure compliance in operational and financial areas.
- Presented audit results to management teams
- Implemented best practices to improve audit results.
- Performed detailed audits of the district's financials
- Documented audit results and provided training sessions on best practices in auditing procedures.
- Identified discrepancies between actual revenues and expenditures and budget projections.
- Prepared recommendations for corrective action when deficiencies were identified.
- Developed corrective action plans in response to audit findings.
- Prepared regular reports on audit findings for management review.
- Reviewed financial statements for accuracy, completeness, and compliance with applicable laws.
Multi Unit General Manager
Chuck E Cheese
Store #409/095, CA
01.2012 - 05.2024
- Lead daily operations of multi unit stores with a focus on quality, customer service, and profitability.
- Established quality assurance standards for products and services rendered by each unit.
- Developed and implemented strategies to increase sales and customer loyalty, resulting in a 10% revenue increase.
- Recruited, trained, and managed a team of 40+ employees, fostering a positive work environment and reducing turnover rate.
- Oversaw inventory management, budgeting, and financial reporting to ensure efficient operations and cost control.
- Marketed, designed and executed promotional campaigns, increasing brand visibility and attracting new customers.
- Ensured compliance with health and safety regulations, maintaining a 100% pass rate on inspections.
- Implemented training programs for new hires, resulting in improved service quality and employee performance.
- Managed inventory, supply orders, and vendor relationships, reducing costs
- Addressed customer concerns and feedback, enhancing overall satisfaction and loyalty.
- Supported marketing initiatives and community engagement events to promote the restaurant and increase foot traffic.
General Manager
Chuck E Cheese
Diamond Bar #409
2008 - 2021
- Managed all aspects of daily operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Prepared detailed reports for leadership outlining key performance metrics related to operational success.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Guided management and supervisory staff to promote smooth operations.
Education
Some College (No Degree) - Business Management
Fullerton College
Fullerton, CA01-2008
Some College (No Degree) -
Valencia High School
Placentia, CA01-2004
Skills
- Leadership
- Teamwork
- Bilingual
- Profitability
- Training
- Coaching
- Cost Management
- Labor Management
- Problem-Solving
- Aloha and NBO
Certification
- ServSafe Certified
Timeline
Multi Unit General Manager
Chuck E Cheese
01.2012 - 05.2024
District Auditor
Chuck E Cheese
01.2010 - 05.2024
General Manager
Chuck E Cheese
2008 - 2021
Some College (No Degree) - Business Management
Fullerton College
Some College (No Degree) -
Valencia High School
Similar Profiles
Nichole PayNichole Pay
Chuck E Cheese at Chuck E CheeseChuck E Cheese at Chuck E Cheese
Itzel OrtaItzel Orta
Assistant Manager at Chuck E CheeseAssistant Manager at Chuck E Cheese
Leana GilLeana Gil
Birthday Party Coordinator at Chuck E CheeseBirthday Party Coordinator at Chuck E Cheese
Amanda GabrielAmanda Gabriel
Cast Member at Chuck E CheeseCast Member at Chuck E Cheese
Hannah FrancoHannah Franco
Associate at In N OutAssociate at In N Out