Oscar Hernandez Conde
Homestead,FL
Summary
Dedicated Management Trainee with background devoting skills and time to understanding processes, improving procedures and driving customer satisfaction. Well-versed in operational practices, market trends and regulatory guidelines of little caesar. Enthusiastic application of energy and knowledge toward optimizing operations.
Overview
10
10
years of professional experience
Work History
Crew Member
Little Caesars
MIAMI , FL
- Preparation of dough
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Provided excellent customer service to maintain a positive atmosphere for guests.
Co-Manager
Little Caesars
Miami, FL
01.2015 - 03.2021
- Responsible for training and supervising staff, delegating tasks, and resolving customer complaints.
- Developed store policies to ensure compliance with company standards.
- Maintained inventory levels by ordering supplies and tracking sales.
- Monitored daily operations to ensure efficient workflow.
- Control of food, paper and labor.
Store Manager
Little Caesars
Miami, FL
03.2021 - 11.2021
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Control food, paper and labor
TRAINER MANAGER
Little Caesars
MIAMI, FL
11.2021 - 09.2023
- I have trained several store manager and co-manager, including 2 franchise owners.
- Provided feedback on employee performance based on observed results during training sessions.
- Documented all training activities including attendance records, feedback forms, surveys.
- Maintained up-to-date records of trainee progress and provided regular updates to management team.
- Provided support for trainers in order to ensure successful delivery of courses.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Kept inventory of training supplies and materials and submitted purchase requests to maintain adequate inventory.
- Control food, paper and labor
Supervisor
Little Caesars
Fort Lauderdale, FL
09.2023 - 04.2024
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Complied with company policies, objectives and communication goals.
- All my restaurants break record sales.
Recruiter Trainer
Little Caesars
Milwaukee, WI
05.2024 - Current
- Sourced and screened potential candidates for open positions.
- Reviewed resumes, conducted phone screens, and managed candidate pipelines.
- Assisted in onboarding of new hires by providing orientation materials and training sessions.
- Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications.
- Explained job duties, compensation and benefits to potential candidates.
- Developed recruitment strategies to achieve required staffing levels for assigned requisitions.
- Participated in local job fairs and recruitment events for prospective hiring.
- Retrain employees in company policies.
Education
Associate of Science - Computer Science
Osvaldo Herrera
Cuba06.2019
Skills
- Customer Service
- Staff Training
- Schedule Management
- Inventory Control
- New Hire Training
- Employee Performance Monitoring
- Team Development
- Recruitment and hiring
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Recruiter Trainer
Little Caesars
05.2024 - Current
Supervisor
Little Caesars
09.2023 - 04.2024
TRAINER MANAGER
Little Caesars
11.2021 - 09.2023
Store Manager
Little Caesars
03.2021 - 11.2021
Co-Manager
Little Caesars
01.2015 - 03.2021
Crew Member
Little Caesars
Associate of Science - Computer Science
Osvaldo Herrera
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