Proactive and versatile professional with a dedication to quickly adapt to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. With focus on supporting team success and achieving positive results. An adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
9
9
years of professional experience
Work History
Director of Business Development Operations
Redemption Financial Services
Jacksonville, FL
08.2023 - Current
Developed and implemented strategic business development plans to increase company profitability.
Analyzed customer feedback and developed strategies to improve customer satisfaction ratings.
Oversaw the creation of marketing materials, such as brochures, flyers and web content.
Managed a team of sales representatives responsible for meeting or exceeding monthly sales goals.
Identified potential partnerships with other businesses that would benefit the organization's growth objectives.
Assessed financial performance against budget targets on a regular basis.
Maintained detailed records of all client interactions in order to track progress towards sales goals.
Coached staff members on best practices in business development operations.
Ensured compliance with all relevant legal regulations when developing business strategies.
Developed marketing strategies based on corporate objectives and market trends.
Planned and facilitated meetings to share marketing plans and explain future business goals.
Prepared marketing campaign budgets with finance personnel.
Collaborated with cross-functional teams to ensure successful project completion within established timelines.
Content Moderator
Genpact
Jacksonville, FL
03.2019 - 01.2022
Reviewed content for compliance with internal policies and procedures.
Provided feedback to content creators on best practices for creating engaging content.
Monitored user-generated content for violations of community standards.
Investigated complaints regarding inappropriate or offensive material.
Performed moderation tasks such as deleting, editing, and suspending accounts.
Responded promptly and effectively to customer queries about moderation decisions.
Held weekly editorial meetings to generate publication ideas and review staff recommendations.
Provided guidance and support to new moderators in order to ensure high quality standards are met.
Collaborated with other teams within the organization to address issues quickly.
Maintained detailed records of all moderation actions taken on a daily basis.
Fraud and Risk Analyst
Mybookie
San Jose, Costa Rica
05.2016 - 02.2019
Analyzed and monitored customer accounts for suspicious or fraudulent activity.
Investigated and reported on potential fraud cases.
Developed risk mitigation strategies to reduce the likelihood of future fraud incidents.
Assisted in developing policies, procedures, and protocols to prevent fraud and protect company assets.
Reviewed financial documents for discrepancies or irregularities related to fraudulent activities.
Performed background checks on new customers to detect any potential risks associated with them.
Monitored systems logs for unusual behavior that may indicate attempted or successful attempts at unauthorized access.
Responded quickly to alerts generated by automated systems designed to detect possible fraudulent activity.
Tracked chargeback activity to identify best practices for determining fraud.
Trained new analysts on fraud detection tools, techniques, and best practices, fostering a knowledgeable team environment.
Customer Service Executive at Tele-centre Services Pte Ltd (BPO, Contact Centre, Helpdesk, Redemption Centres)Customer Service Executive at Tele-centre Services Pte Ltd (BPO, Contact Centre, Helpdesk, Redemption Centres)
Professional Year and Provisional Financial Advisor at Rebellis Financial Services and Reilly Financial ServicesProfessional Year and Provisional Financial Advisor at Rebellis Financial Services and Reilly Financial Services