Summary
Overview
Work History
Education
Skills
Timeline
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Oscar Ibarra

Jacksonville,FL

Summary

Proactive and versatile professional with a dedication to quickly adapt to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. With focus on supporting team success and achieving positive results. An adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Overview

9
9
years of professional experience

Work History

Director of Business Development Operations

Redemption Financial Services
Jacksonville, FL
08.2023 - Current
  • Developed and implemented strategic business development plans to increase company profitability.
  • Analyzed customer feedback and developed strategies to improve customer satisfaction ratings.
  • Oversaw the creation of marketing materials, such as brochures, flyers and web content.
  • Managed a team of sales representatives responsible for meeting or exceeding monthly sales goals.
  • Identified potential partnerships with other businesses that would benefit the organization's growth objectives.
  • Assessed financial performance against budget targets on a regular basis.
  • Maintained detailed records of all client interactions in order to track progress towards sales goals.
  • Coached staff members on best practices in business development operations.
  • Ensured compliance with all relevant legal regulations when developing business strategies.
  • Developed marketing strategies based on corporate objectives and market trends.
  • Planned and facilitated meetings to share marketing plans and explain future business goals.
  • Prepared marketing campaign budgets with finance personnel.
  • Collaborated with cross-functional teams to ensure successful project completion within established timelines.

Content Moderator

Genpact
Jacksonville, FL
03.2019 - 01.2022
  • Reviewed content for compliance with internal policies and procedures.
  • Provided feedback to content creators on best practices for creating engaging content.
  • Monitored user-generated content for violations of community standards.
  • Investigated complaints regarding inappropriate or offensive material.
  • Performed moderation tasks such as deleting, editing, and suspending accounts.
  • Responded promptly and effectively to customer queries about moderation decisions.
  • Held weekly editorial meetings to generate publication ideas and review staff recommendations.
  • Provided guidance and support to new moderators in order to ensure high quality standards are met.
  • Collaborated with other teams within the organization to address issues quickly.
  • Maintained detailed records of all moderation actions taken on a daily basis.

Fraud and Risk Analyst

Mybookie
San Jose, Costa Rica
05.2016 - 02.2019
  • Analyzed and monitored customer accounts for suspicious or fraudulent activity.
  • Investigated and reported on potential fraud cases.
  • Developed risk mitigation strategies to reduce the likelihood of future fraud incidents.
  • Assisted in developing policies, procedures, and protocols to prevent fraud and protect company assets.
  • Reviewed financial documents for discrepancies or irregularities related to fraudulent activities.
  • Performed background checks on new customers to detect any potential risks associated with them.
  • Monitored systems logs for unusual behavior that may indicate attempted or successful attempts at unauthorized access.
  • Responded quickly to alerts generated by automated systems designed to detect possible fraudulent activity.
  • Tracked chargeback activity to identify best practices for determining fraud.
  • Trained new analysts on fraud detection tools, techniques, and best practices, fostering a knowledgeable team environment.

Education

High School Diploma -

Sickles High School
Tampa, FL
05-2015

Skills

  • Relationship building and management
  • Lead prospecting
  • Fluent in Spanish
  • Business process improvement
  • Experience in Excel and Google sheets
  • Analytics
  • Operations
  • Partnership management
  • Excellent listening skills
  • Adept multi-tasker
  • Business development and planning

Timeline

Director of Business Development Operations

Redemption Financial Services
08.2023 - Current

Content Moderator

Genpact
03.2019 - 01.2022

Fraud and Risk Analyst

Mybookie
05.2016 - 02.2019

High School Diploma -

Sickles High School