Summary
Overview
Work History
Education
Skills
References
Additional Information - Summary
Languages
References
Timeline
Generic

Oscar I Salas Torres

Stafford,VA

Summary

Dynamic Assistant Food and Beverage Manager at Lorien Hotel & Spa, skilled in inventory management and team leadership. Proven track record of enhancing guest experiences and optimizing operations, while effectively training staff to uphold high service standards. Bilingual and certified in ServSafe, committed to delivering exceptional hospitality.

Overview

9
9
years of professional experience

Work History

Assistant Food and Beverage Manager

Lorien Hotel & Spa
Alexandria
03.2024 - 03.2025
  • Company Overview: Located on King Street, Old Town Alexandria, Lorien is a beautiful boutique spa hotel.
  • I assist in managing two different restaurant outlets, as well as the Banquets and Events department.
  • My functions and tasks include, but are not limited to, front-of-the-house operations, training, inventory, food and alcohol ordering, scheduling, BEO weekly meetings with all departments, opening and closing reports and forecasts, and ensuring the best guest experience by touching all tables and making sure service standards have been followed.
  • Make sure our team members are taking care of and are involved in our daily team meetings for optimal communication purposes.
  • Located on King Street, Old Town Alexandria, Lorien is a beautiful boutique spa hotel.

Bartender/ Supervisor

JINYA Ramen Bar
01.2024 - 03.2024
  • Develop professional assistance for our guests, comply with every standard and regulation according to company policies, craft and prepare alcoholic drinks based on book recipes and ABV, make sure to apply ABC's mandatory instructions, work with management to minimize product loss and maximize revenue, and communicate with other departments about any feedback or situations to ensure the correct flow of business.

FOH Manager

Westin Washington Dulles
07.2016 - 12.2023
  • I worked my way up to management at The Westin since November 2021, where I previously multitasked as a Starbucks barista attendant, server (full service and breakfast buffet continental), and bartender as the last chapter of my journey before leadership.
  • Coaching and training front-of-the-house bartenders and servers to meet standards and corporate procedures to enhance the guest experience and ensure the well-being of our staff and perks.
  • All the training and regulations shall include, but are not limited to: POS training system to enter food and drink orders in a timely manner for a very effective way of checking split if necessary, Elavon and steps of payment CC Authorization, Room Charges, House accounts, Amenities, and cash, Lightspeed System to control and assist guests within the premises, food control and menu knowledge to guide our guests and customers on the best options on the menu, pre-shift meetings to analyze hotel forecasts, wine selection, and specials of the day, upsell points of interest, and suggestive selling, alcohol specials, happy hour, and tips training.
  • Make sure to provide attentive and prompt service while working as a team with the goal of maximizing customer satisfaction, ensuring cleanliness throughout the kitchen expo line, and also the entire restaurant.
  • Mentoring and assisting the crew with seven steps of service, including greeting the guest, offering a bar (cocktail) item, suggesting an appetizer, recommending specific menu items (house specials), upselling a second drink, and keeping up the flow, etc.
  • Scheduling: Ensure all positions cover every single shift, following the hotel forecast and last year's revenue.
  • Based on the availability for opening and closing shifts.
  • Inventory: Conducting inventory tracking and supplies twice a week to ensure menu items are always available and to acquire service products for the front of the house crew.
  • Food and liquor order: Consistently follow up with food and liquor orders based on occupancy, banquet events, and hotel forecast.
  • Revenue, Budget, and Internal Sales: Set and organize revenue and budget numbers in coordination with the accounting department and certified sales.

Supervisor

Belmont Country Club
08.2017 - 03.2020
  • Assist guests in order selection by promoting specific menu items and specials.
  • Response to inquiries regarding meal preparation and service.
  • Upsell appetizers, specialty beverages, and desserts to increase the guest check average.
  • Coordinate with kitchen staff to ensure timely and accurate order preparation.
  • Regularly follow up with guest tables, and promptly fulfill additional requests.
  • Collect payments and balance transactions with receipts, consistently keep up the flow of service, and ensure an excellent dining experience.
  • Anticipate and fulfill guests' needs and requests using a strategy of service and organizing a game plan.

Education

ESL Credit Classes -

City College of San Francisco

Diploma -

Federico Villareal High School
Lima, Peru

Some College (No Degree) - Hospitality And Tourism Management

Northern Virginia Community College
Annandale, VA

Skills

  • ALOHA
  • ELAVON
  • LIGHTSPEED
  • AGILYSYS
  • HMS
  • Customer and Guest Service
  • Server
  • Bartending
  • Barista
  • Hotel experience
  • Supervising
  • Managing
  • Banquet experience
  • Bilingual
  • Wine tasting
  • Hospitality training
  • Marriot Resource certified training
  • Front-of-house operations
  • Inventory management
  • Cost control
  • Food safety
  • Customer service
  • Team leadership
  • Staff training
  • Beverage management
  • Guest relations
  • Scheduling
  • Attention to detail
  • Employee scheduling
  • Food presentation
  • Allergy awareness
  • Sanitation standards
  • Table management
  • Menu development
  • Food safety compliance
  • Operational efficiency
  • Ordering supplies
  • Wine pairing
  • Beverage making
  • Food and beverage operations
  • Multitasking
  • Professional demeanor
  • POS terminal operation
  • Problem-solving aptitude
  • Time management
  • Food and Beverage Ordering
  • Payroll administration
  • ServSafe food manager

References

  • Paola Gonzales, Former Restaurant Manager, Westin Washington Dulles, 5717996513
  • Gina Ferraro, General Manager, Westin Washington Dulles, 3015244977
  • Jorge Burgos, Former Banquet Captain, Westin Washington Dulles, 5712538145
  • Cesar Noble Medina, Former F&B Director, Lorien & Spa Hotel, 7875082086
  • Ollie Figueroa, Former General Manager, Lorien & Spa Hotel, 8455215507

Additional Information - Summary

Developed a substantial sense of passion for delivering exceptional customer experience with integrity and leadership. Focused on setting goals based on team members' skills and capabilities.

Languages

Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Assistant Food and Beverage Manager

Lorien Hotel & Spa
03.2024 - 03.2025

Bartender/ Supervisor

JINYA Ramen Bar
01.2024 - 03.2024

Supervisor

Belmont Country Club
08.2017 - 03.2020

FOH Manager

Westin Washington Dulles
07.2016 - 12.2023

ESL Credit Classes -

City College of San Francisco

Diploma -

Federico Villareal High School

Some College (No Degree) - Hospitality And Tourism Management

Northern Virginia Community College

Similar Profiles

CREATE PROFILE
Oscar I Salas Torres