Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Oscar Islas

Parrish,FL

Summary

Driven by a commitment to excellence, I leveraged meticulous record-keeping and exceptional communication skills at NDA to enhance product quality and compliance. My bilingual proficiency and adeptness in regulatory standards significantly improved operational efficiency and customer satisfaction, positioning me as a proactive leader in high-stakes environments. Methodical Quality Control Analyst skilled in developing protocols to positively impact manufacturing quality. Practiced at completing exhaustive tests of incoming materials, components and finished products. Experienced industry performing direct hands-on work in QA and QC functions with strong familiarity of general practices.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Quality Control Lab Technician

NDA
02.2021 - 06.2024
  • Enhanced product quality by conducting thorough lab tests and analyses on raw materials and finished products.
  • Developed comprehensive reports detailing test results, findings, and recommendations for improvements when necessary.
  • Contributed to product development efforts by providing crucial data regarding material performance under various conditions.
  • Increased accuracy of test results by calibrating instruments on a regular basis and following strict maintenance schedules.
  • Improved overall compliance with industry standards by updating laboratory procedures according to regulatory requirements.
  • Monitored testing procedures and verified performance of tests according to established item specifications and protocol.
  • Assessed products or services to evaluate conformance with quality standards.
  • Documented and executed detailed test plans and test cases and summarized and logged audit findings for reporting purposes.
  • Conducted investigations into questionable test results.
  • Interpreted test results by comparing to established specifications and control limits, making recommendations on the appropriateness of data for release.
  • Supported to assure Water Quality for product processing
  • Supported assessment of equipment efficiency and calibration.
  • Performed routine inspection rounds throughout facilities to check on all equipment.

Scheduling Coordinator/Receptionist Assistant

Dental Care KY
07.2018 - 01.2021
  • Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
  • Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
  • Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
  • Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
  • Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
  • Maintained accurate patient records by diligently updating information in the electronic health record system.
  • Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
  • Verified patient's insurance eligibility and benefits coverage.
  • Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.

Managers Assistant

Los Laureles Inc
05.2013 - 06.2018
  • Ran errands to support daily needs of management.
  • Responded to and directed incoming calls and other communication.
  • Scheduled meetings and managed calendar.
  • Utilized Software to create and edit correspondence, documents, and materials.
  • Train & Coach - ensuring that all employees are trained and coached in providing excellent customer service experience
  • · Open/Close Store Operations - Counting all opening and closing registers, entering all daily sales reports and goals
  • · Stockroom - Incoming/Outgoing packages per UPS -
  • Scan products to make sure they are properly priced
  • · Team Detailed Display Arrangements
  • Change and move displays according perimeter pack provided by the store
  • Generated repeat business through exceptional customer service.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.

Education

Associate of Arts -

State College of Florida, Manatee-Sarasota
Bradenton, FL

High School Diploma -

Manatee High School
Bradenton, FL
06.2012

Skills

  • Sample Preparation
  • Meticulous Record-Keeping
  • Microbiological testing
  • Chemical Handling
  • Fluent in writing, speaking, and reading English and Spanish
  • Extensive experience with HIPAA, OSHA work environment
  • First aid and CPR regulations and procedures

Ability to work with minimal supervision

Quality Assurance

Excellent attention to detail

Testing procedures

Equipment calibration

Proficiency with MS Office programs

Strong mathematics skills

Communication skills

Regulatory Compliance

Team building

  • Experience and knowledge of medical insurance
  • Excellent Communication and customer care Skills
  • Highly organized, committed to professionalism

Maintain databases and filing systems, whether electronic or paper

Answer telephones and take messages or transfer calls

Schedule appointments and update event calendars

  • Time management, ideas, problem solving
  • Utilization of dental software for billing and treatment plans
  • PEER certification in Diabetes
  • Excellent problem-solving skills
  • Customer needs assessment
  • Proactive
  • Team Leader
  • Hospital Inpatient and Outpatient records
  • Obtaining prior authorizations as needed
  • Obtaining referral information from primary care physicians
  • Understands Major insurance benefits
  • Adaptability and Flexibility
  • Attentive and Observant
  • Safety Compliance
  • Safety Procedures
  • Task Prioritization
  • Data Entry
  • Professionalism
  • Data Interpretation

Certification


  • Adobe Photoshop 7+ years
  • POS System 8+years
  • Computer for college and careers 10+years
  • Microsoft word 10+years
  • Microsoft Excel 10+yraars
  • Advanced Computer Skills 10+ years
  • QTC - Quality Technician Certification

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Quality Control Lab Technician

NDA
02.2021 - 06.2024

Scheduling Coordinator/Receptionist Assistant

Dental Care KY
07.2018 - 01.2021

Managers Assistant

Los Laureles Inc
05.2013 - 06.2018

Associate of Arts -

State College of Florida, Manatee-Sarasota

High School Diploma -

Manatee High School

Similar Profiles

CREATE PROFILE
Oscar Islas