OSCAR JAQUEZ
Jamaica
Summary
Business Administration graduate with a well-rounded background in management, customer service, and athletic leadership. Bilingual in Spanish and English, with strong communication, organizational, and team-building skills. Experienced in supporting daily operations, assisting in coaching men’s and women’s volleyball programs, and maintaining high performance in fast-paced environments. Demonstrated ability to balance full-time academic, athletic, and work responsibilities with discipline, efficiency, and professionalism. Committed to contributing value through analytical thinking, attention to detail, and a results-driven mindset.
Overview
2027
2027
years of professional experience
Work History
Assistant Volleyball Coach – Men’s & Women’s Teams
Warner University
Lake Wales, FL
- Assist in coaching and developing both men’s and women’s volleyball teams during the same competitive season.
- Support daily training sessions focused on skill development, conditioning, and tactical execution.
- Contribute to game planning, film review, and opponent scouting to prepare athletes for competition.
- Collaborate with head coaches to ensure consistent coaching standards and a high-performance culture across both programs.
- Provide mentorship to student-athletes on academic balance, discipline, and teamwork.
Customer Service
Barnes & Noble College
Lake Wales, Florida
12.2025 - Current
- Provided professional customer service by assisting students with textbook selection and course-related materials.
- Operated point-of-sale systems to process transactions accurately and efficiently.
- Managed the sale of university merchandise while ensuring a positive customer experience.
- Received, tracked, and organized online orders and student packages for timely distribution.
- Maintained inventory organization and supported daily bookstore operations.
Customer Service
Creative Dining
Lake Wales, FL
08.2024 - 05.2026
- Provided customer service in the university cafeteria and the Starbucks-affiliated coffee area for students, handling specialized beverage preparation and cashier duties.
- Ensured comprehensive customer satisfaction across both food service areas.
- Maintained cleanliness and organization throughout the different spaces.
- Assisted in the kitchen as a chef’s assistant when needed.
- Monitored inventory levels and assisted in ordering supplies, preventing shortages and supporting uninterrupted service operations.
- Trained new cafe workers in sales, customer service, and safety.
Cashier & Customer Service
Veterinaria Bienestar Animal
San Jose de las Matas, DR
06.2019 - 07.2021
- Managed front desk appointments and cash transactions.
- Frequently helped with pet care, balancing safety with customer support.
- Provided attentive customer service, ensuring a welcoming environment that enhanced client satisfaction and fostered repeat business.
Assistant Volleyball Coach
SAJOMA Volleyball Club
San Jose de las Matas, DR
06.2018 - 12.2020
- Made practice plans.
- Motivated athletes through engaging drills and exercises, cultivating a love for the sport, and boosting participation rates.
- Coordinated with coaching staff to develop comprehensive game strategies, ensuring seamless execution during competitions.
Education
Master's Degree - Business Administration
Warner University
Lake Wales, FLBachelor's Degree - Business Administration, Management
Warner University
Lake Wales, FL05-2025
Business Administration - Management
Edward Waters University
Jacksonville04-2022
Software Delepment Technician - undefined
ITLA
Santo Domingo05-2021
Skills
- Bilingual Communication (Spanish/English)
- Accurate Cash Handling & Transaction
- Team Leadership & Motivation
- Collaboration Across Diverse Teams
- Athlete Training & Performance Support
- Time Management in High-Demand Environments
- Proficient in Microsoft Excel
- Adaptability to Schedule & Priority Changes
- Game strategy
- Payroll customer service
TRAINING COURSES
- Bloodborne Pathogens Awareness at Creative University
- Kitchen Safety at Creative Dining Services
- Basic Knife Handling at Creative Dining Services
- Hazard Communication at Creative Dining Services
- Hazard Communication for Employees: 02. Understanding Labels and Pictograms at Creative Dining Services
- Active Shooter at Creative Dining Services
- Back Safety and Injury Prevention at Creative Dining Services
- Workplace Violence at Creative Dining Services
- Understand Types Of Harassment And Implement Policies To Ensure Employee Safety at Creative Dining Services
- PCI DSS - Compliance basics at Creative Dining Services
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Customer Service
Barnes & Noble College
12.2025 - Current
Customer Service
Creative Dining
08.2024 - 05.2026
Cashier & Customer Service
Veterinaria Bienestar Animal
06.2019 - 07.2021
Assistant Volleyball Coach
SAJOMA Volleyball Club
06.2018 - 12.2020
Bachelor's Degree - Business Administration, Management
Warner University
Business Administration - Management
Edward Waters University
Software Delepment Technician - undefined
ITLA
Assistant Volleyball Coach – Men’s & Women’s Teams
Warner University
Master's Degree - Business Administration
Warner University