Oscar Jimenez
Hayward,CA
Summary
Experienced with diagnosing and resolving technical issues quickly and efficiently. Delivers exceptional support in both hardware and software troubleshooting, ensuring minimal downtime. Knowledge of effective communication and problem-solving techniques to improve user satisfaction.
Overview
11
11
years of professional experience
Work History
Production Associate
Tesla
07.2021 - Current
- Operated automated assembly equipment to ensure efficient production flow.
- Conducted quality inspections to maintain high standards and reduce defects.
- Trained new staff on safety protocols and operational procedures effectively.
- Maintained a flexible approach to work assignments, willingly cross-training in other areas to support changing production needs.
Customer Service Associate / Delivery Driver
Home Depot
03.2015 - Current
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Safely operated heavy lifting equipment such as fork trucks and cranes.
Stocker Associate
Costco
10.2018 - 01.2019
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Safely and securely loaded items to prevent damage during transport.
- Stocked shelves, racks, and cases with new or transferred merchandise.
- Filled shortages in available goods by requisitioning merchandise from suppliers based on space, demand, and current pricing.
- Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
Education
Bachelor of Science - Information Technology
AMA Computer College
PhilippinesBachelor of Science - Nursing
Central Luzon Doctors' Hospital Educational Instit
Philippines10.2010
Skills
- Experienced in multiple programming languages including C, C, JavaScript, and Python
- Teamwork and collaboration
- Friendly, positive attitude
- Diagnostics and troubleshooting
- Ticketing system proficiency
- Remote support
- Hardware and software troubleshooting
- Troubleshooting network issues
Additional Information
Well Adaptive and Easy to learn new things
Timeline
Production Associate
Tesla
07.2021 - Current
Stocker Associate
Costco
10.2018 - 01.2019
Customer Service Associate / Delivery Driver
Home Depot
03.2015 - Current
Bachelor of Science - Information Technology
AMA Computer College
Bachelor of Science - Nursing
Central Luzon Doctors' Hospital Educational Instit