Oscar Juarez
Irving,Tx
Summary
Qualified system administrator with strong background in system administration, ensuring smooth operation of IT infrastructure. Proven success in managing and maintaining servers, networks, and hardware, contributing to enhanced system reliability. Demonstrated expertise in troubleshooting complex technical issues and optimizing system performance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Desktop Technical Support
Liberty Software
08.2024 - Current
- Provided exceptional support for clients during implementation, resolving technical issues promptly.
- Maintain a calm demeanor while working quickly to understand the customers issue and solve as quickly as possible
- Working with third party hardware providers to trouble shoot possible issue with either credit card machines or medication dispensers
- Increased customer satisfaction by providing timely and accurate updates during incident resolution processes.
- Provided exceptional technical support for software and hardware, resulting in reduced downtime for clients.
- Installed, configured, tested and maintained operating systems, application software, and system management tools daily for over 3,000
Certified Technician / Texas State Vehicle Safety & Emissions Inspector
Valvoline Express Oil Change
03.2024 - 08.2024
- Complete training on proper preventive maintenance on vehicles including oil changes, transmission flushes, coolant flushes, tire rotations, diesel fuel filter replacement
- Inspect vehicles for the safety and emissions check points for the state of Texas.
- Used hand and power tools to align and assemble component parts.
- Stayed up-to-date on industry advancements, attending workshops and seminars regularly for continuous improvement.
- Proactively identified potential hazards, addressing them promptly to maintain a safe working environment for all staff members.
- Trained new technicians, fostering a supportive learning environment that boosted team performance.
- Tested systems, noting issues and completing preventive maintenance.
- Provided clear documentation of completed work orders, maintaining organized records for future reference. For over 40 cars daily.
Systems Engineer I
HealthEquity Inc.
01.2023 - 02.2024
- Created and maintained VMs in Vcenter, monitored VMware EXSi host for any alerts and took action quickly.
- Created documents for procedures ranging from disk expansion to creating tickets for HPE hardware
- Completed software updates and assessed security patches for optimized computer use.
- Evaluated new tools and technologies for possible integration into existing infrastructure environments.
- Optimized server efficiency through virtualization techniques and capacity planning.
- Maintained up-to-date knowledge of emerging technologies, incorporating innovative solutions into existing systems when appropriate.
- Maintained stability, integrity and efficient operation of information systems supporting organizational functions.
Desktop Engineer III
HealthEquity Inc. (Formerly WageWorks Inc.)
06.2019 - 01.2023
- Actively working team member technical problems daily both in office and remote, logging ticket notes, writing documentation, research of the issues.
- Implemented robust backup strategies to safeguard critical data from loss or corruption due to hardware failures or security breaches.
- Managed inventory of hardware components, ensuring availability for upgrades and replacements as needed.
- Reviewed and recorded hardware inventories by documenting serial numbers and other specifics for accurate tracking.
- Including opening tickets and working with vendors such as Microsoft, Verint, etc.
- Project work includes moving our imaging process from a PXE boot to Windows Auto-Pilot process, migrating VPN clients from Cisco to Palo Alto and working on small projects like pushing software through Tanium to multiple laptops at once.
- Traveling to different states for new office openings to help with the set-up which included port testing, printer set-up, cable management a desk, etc.
- Tasked with providing on-the-spot desktop support at company conferences.
- Working with multiple teams like Systems team, Network Team, Security Team, Software Engineers, User Account Admins to solve complicated issues that may require help from other teams to find a solution.
- Helped with training with new team members both for my team and for the Company which included making technical training videos from first logon to software use for Teams and OneDrive.
- Mentored team for new team members joining my team having 1 on 1 meetings to make sure they are getting all the tools they need to succeed.
NOC/Helpdesk Support Technician
HealthEquity Inc. (Formerly WageWorks Inc.)
01.2017 - 06.2019
- Monitored alarms across our network and platforms.
- Close large number of tickets to make sure all SLAs are being met.
- Help and high number of internal employees with IT issues ranging from simple monitor replacements to call ins of outages on our platform.
- Created multiple knowledge base articles to help new hires and internal employees with IT issues.
- Developed comprehensive documentation for support processes, enabling faster issue resolution for team members.
- Coordinated with vendors to resolve equipment malfunctions quickly and efficiently, reducing downtime costs.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
System Engineer I
DATA PARADIGM
06.2015 - 01.2017
- Set up and manage websites in IIS Manager
- Create, build, and install new Windows and Linux Servers when directed
- Regularly review Windows Server event logs for any possible errors to prevent outages
- Manage DNS records for hosted sites
- Administer Windows Server Updates Service and approve patches to groups
- Administer Kaspersky Security Center is staying current on all new updates for workstations and servers
- Train new employees to understand and perform tasks with confidence
Support Technician
DATA PARADIGM
06.2012 - 06.2015
- Setup and manage Active Directory user accounts, personal shares and Workstations
- Set-up and maintain workstations for remote employees
- Enhanced system performance by diagnosing and resolving hardware and software issues.
- Assisted users with software installation and configuration, ensuring optimal functionality across the organization.
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
- Implemented proactive measures to identify potential issues before they escalated, minimizing system disruptions.
- Served as a key point of contact for end-users experiencing technical difficulties, providing clear communication throughout the resolution process.
Education
No Degree -
El Centro College
Dallas, TXSkills
- Desktop technical support
- Recovery operation support
- Remote desktop services and support
- Technical support knowledge
- Go-live support strategies
Certification
Texas Safety and Emissions Inspector
Technicalknowledge
Windows 7, Windows 10, Windows 11, Windows Server 2012, Windows Server 2016, Windows Server 2019, Windows Server 2022, MacOS, Azure, Active Directory, ServiceNow, mediawiki, SharePoint, Office 365, PowerShell, WSUS, ZenDesk, Liberty Software, Pulsway, Logmein, TCP/IP, VPN, RDP, DNS, DHCP, Switches, Cabling, Cisco Secure Client, Palo Alto Global Protect, Fortinet
Timeline
Desktop Technical Support
Liberty Software
08.2024 - Current
Certified Technician / Texas State Vehicle Safety & Emissions Inspector
Valvoline Express Oil Change
03.2024 - 08.2024
Systems Engineer I
HealthEquity Inc.
01.2023 - 02.2024
Desktop Engineer III
HealthEquity Inc. (Formerly WageWorks Inc.)
06.2019 - 01.2023
NOC/Helpdesk Support Technician
HealthEquity Inc. (Formerly WageWorks Inc.)
01.2017 - 06.2019
System Engineer I
DATA PARADIGM
06.2015 - 01.2017
Support Technician
DATA PARADIGM
06.2012 - 06.2015
Texas Safety and Emissions Inspector
No Degree -
El Centro College
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