Oscar Jurado
Chicago,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Shift Leader
Dunkin' Donuts
04.2019 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Enforced company policies and regulations with employees.
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
- Educated staff on organizational mission and goals to help employees achieve success.
Crew Member
Dunkin' Donuts
02.2018 - Current
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
Education
High School Diploma -
Escuela Preparatoria Oficial No.331
Zumpango, State Of Mexico07.2017
Skills
- Sales Expertise
- Team Leadership
- Safety Processes
- Security Monitoring
- Issue Resolution
- Staff Development
- Bilingual
Languages
Spanish
Native or Bilingual
Timeline
Shift Leader
Dunkin' Donuts
04.2019 - Current
Crew Member
Dunkin' Donuts
02.2018 - Current
High School Diploma -
Escuela Preparatoria Oficial No.331
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