Summary
Overview
Work History
Education
Skills
Timeline
Generic

Oscar Kloby

Daly City,CA

Summary

Knowledgeable sales experience and natural confidence from studying companies main goal and purpose with solid background in team environments, contributing to smooth operations and successful project outcomes. Proven track record of supporting team goals and maintaining high standards of work quality. Demonstrated effective communication and problem-solving skills in collaborative settings. I am a proven leader and effective communicator, adept in customer service and sales expertise, significantly enhanced satisfaction, loyalty and hard working.. Leveraged teamwork, problem-solving, and computer skills to exceed sales goals, demonstrating a commitment to workplace safety and positive results.

Overview

10
10
years of professional experience

Work History

Team Member

Ike's Sandwiches
09.2024 - Current
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong cooperative relationships with coworkers and managers.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
  • Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
  • Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
  • Monitored and verified merchandise for proper prices and labels.

Battery Swapper

Motivate
01.2023 - 08.2024
  • Expedited job completion times with effective teamwork among crew members while executing various job functions.
  • Drove large transport vans to assist with loading, unloading, battery swapping and maintenance of Lyft/Baywheels eBikes in San Francisco and Berkely, Emeryville, Oakland (East Bay) areas.
  • Maintained safe driving record, never involved in accident and zero close calls.
  • Assisted in the training of new hires ensuring they were well-prepared for their roles and responsibilities.
  • Maintained a safe working environment by following safety protocols during all operations.
  • Demonstrated adaptability by taking on additional responsibilities when needed to ensure project deadlines were met.
  • Optimized resource allocation by keeping accurate records of materials used or transported during projects.
  • Supported efficient transportation of goods using appropriate loading techniques for safe handling during transit.
  • Contributed to successful project completion by effectively collaborating with team members on various tasks.
  • Cleaned and inspected trucks and franc trucks after jobs.
  • Upheld company standards for quality control through detailed inspections of incoming shipments before offloading or processing.
  • Mitigated potential hazards at worksites using proactive risk assessments before commencing any tasks or activities.
  • Increased customer satisfaction by providing exceptional service.
  • Reinforced a positive work culture that promoted collaboration, respect, and professionalism among all team members.
  • Enhanced communication within the team by actively participating in meetings and providing valuable input on work-related matters.
  • Delivered consistent performance by developing and maintaining a strong understanding of job requirements, best practices, and industry standards.
  • Was given title of "team leader" due to my ability to perform every job function that the company had.
  • Answered customer questions and helped resolve various concerns.

Painter

Ro-Lo Painting
05.2016 - 02.2019
  • Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
  • Painted surfaces using brushes, spray guns, and paint rollers.
  • Painted indoor areas such as hallways, bathrooms, and lobbies.
  • Maintained a clean and organized workspace, minimizing disruptions for clients during projects.
  • Prepared trim, walls and ceilings for painting by cleaning, smoothing, and priming.
  • Applied putty, wood filler, spackling, and caulks to prep uneven surfaces and fill in holes.
  • Applied primer, paints, varnishes and lacquers to walls and surfaces using traditional and sprayer methods.
  • Operated power sprayers and hand tools to prepare and paint large areas.
  • Delivered high-quality painting services on time and within budget for a variety of clients.
  • Climbed scaffolding, staging, ladders, and planks to reach work area surfaces and observed safety protocols to prevent falls.
  • Consistently met safety regulations while working on-site at both residential and commercial properties.
  • Worked holidays and weekends depending on shifting needs of project.
  • Improved customer relations through strong communication skills and attention to detail in all projects.
  • Protected surfaces from damage and spills by using drop cloths prior to and during painting.
  • Exceeded client expectations by consistently delivering high-quality workmanship within established timelines.
  • Reduced waste materials by accurately estimating paint quantities needed for each job.
  • Enhanced the appearance of residential and commercial spaces by skillfully applying paint, wallpaper, and other finishes.
  • Calculated amount of paint and other materials needed for each job accurately.
  • Kept accurate records of paint supplies and other materials.
  • Streamlined the painting process with efficient use of tools and equipment, reducing project costs.
  • Evaluated completed work for quality and adherence to standards and client requirements.
  • Mixed and blended paints according to specified colors and consistency.
  • Maintained up-to-date knowledge of industry trends, incorporating new painting techniques into projects.
  • Enhanced ambiance of indoor spaces with thoughtful color schemes and finishes.

Receptionist/Night Auditor

Howard Johnson
01.2015 - 02.2016
  • Confirmed appointments, communicated with clients, and updated client records.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Maintained confidentiality of information regarding clients and company.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Collected all payments, processed transactions and updated relevant records.
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
  • Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.

Sale Associate/Retail Sales Specialist

Macys Department Store
05.2014 - 08.2015
  • Increased customer satisfaction by providing expert product knowledge and personalized recommendations.
  • Provided exceptional customer service by attentively listening to needs and offering tailored solutions.
  • Consistently met or exceeded individual sales goals while contributing to overall store success.
  • Delivered in-depth information on product features so customers could make educated decisions before purchase.
  • Developed strong relationships with customers, resulting in repeat business and loyalty.
  • Maintained a well-organized and visually appealing store environment for optimal customer experience.
  • Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
  • Coordinated closely with the management team, communicating feedback from customers to improve products and services.
  • Boosted sales revenue through effective upselling and cross-selling techniques.
  • Trained new staff members on company policies, procedures, and best practices for retail sales success.
  • Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Developed relationships with clothing vendors and freight operators.
  • Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
  • Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
  • Tightened security around store to reduce shrink and alleviate theft.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed efficient cash register operations.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Education

GED -

Stadium High School
Tacoma, WA
06-2012

Skills

  • Customer Service
  • Positive Attitude
  • Teamwork and Collaboration
  • Problem-Solving
  • Clear Communication
  • Attention to Detail
  • Computer Skills
  • Product Knowledge
  • Sales expertise
  • Cash Handling
  • Leadership Qualities
  • Workplace Safety

Timeline

Team Member

Ike's Sandwiches
09.2024 - Current

Battery Swapper

Motivate
01.2023 - 08.2024

Painter

Ro-Lo Painting
05.2016 - 02.2019

Receptionist/Night Auditor

Howard Johnson
01.2015 - 02.2016

Sale Associate/Retail Sales Specialist

Macys Department Store
05.2014 - 08.2015

GED -

Stadium High School

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Oscar Kloby