Summary
Overview
Work History
Education
Skills
Timeline
Generic

Oscar Lara

El Paso,Texas

Summary

  • To seek an opportunity to apply and demonstrate my advanced knowledge of sales and customer service through my sales driven motivation with 10 plus years of experience driving revenue growth through targeted sales strategies and exceptional customer service. Proven track record in exceeding sales targets, negotiating and closing high-value contracts, and maintaining high levels of customer satisfaction. While demonstrating the skill set in managing sales pipelines, delivering customized sales presentations while utilizing CRM software, positioning statements, and closing techniques.
  • Energetic business minded professional with experiences in sales and customer service.
  • Passionate about learning and developing new skills from peers and mentors.
  • Well known ledged in Salesforce, Workday, Microsoft Office, Excel, Power point and other various software data based programs.
  • Fluent in Spanish.
  • Trustworthy and reliable always holding myself accountable.
  • 10x Winner’s Circle Recipient

Overview

11
11
years of professional experience

Work History

Mobile Expert

T-Mobile USA
  • Serving and selling to our customers, while providing a best in class customer experience and building loyalty
  • Consistently leverages digital tools in interactions and onboarding
  • Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources
  • Makes the most of time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology
  • Partners with T-Mobile employees across channels, including business and customer service.

Retail Associate Manager

T-Mobile USA
02.2016 - Current
  • Responsible for infusing every store’s Mobile Experts with a passion for T-Mobile’s Manifesto by thoroughly orienting and grounding them to a standard of Loving Our Customers
  • Ensure that every need the customer has when coming into the store is met and that employees’ build the customer’s confidence by making their experience comfortable, simple and by solving the whole problem
  • Effectively manage customer wait time
  • Keep current on products, services and promotions
  • Complete observations of Mobile Experts’ interactions with customers, including feedback, to be used in development, training & coaching conversations
  • Lead by example, staying up to date on the latest products, services, training and leadership best practices to remain an expert resource to the team
  • Interact directly with Mobile Experts to ensure they meet and/or exceed defined, monthly success measurements completing assigned training on time
  • Assist in maintaining the quality of the overall store environment and adhere to national plan-o-gram standards
  • Use visual displays and interactive devices effectively
  • Keep visual displays and devices current
  • Assist in the execution of Retail Methods & Procedures
  • Ensure team knowledge of store systems
  • Ensure that teams are knowledgeable about corporate and store communications
  • Deliver financial results based on key performance indicators
  • Identify ways to manage and control store expenses
  • Manage discounting and credits
  • Developed and implemented a targeted sales strategy that resulted in an 18% increase in new customer acquisition within the first year of role and year over year continuous growth and increase of new customers and revenue
  • Partnered with other channels of the company to negotiate and close a $2million account, exceeding quarterly and yearly sales by 200% and securing long-term customer loyalty and business
  • Maintained a 95% customer satisfaction rate by proactively addressing customer concerns and needs in a timely manner while providing solutions.

Bilingual Inside Sales Associate

Dish Network LLC
06.2015 - 12.2015
  • Responsible for new customer growth by sharing knowledge and enthusiasm about pricing, service, and technology
  • Sales representatives typically talk with 25 – 30 potential customers per day, nationwide
  • Build quick rapport with potential customers while using assertiveness and confidence to educate customers on why Dish is the right decision for them
  • Overcome objections; desire to constantly learn, willing to accept feedback
  • Driven individual who can adapt as the company continues to grow, motivated to handle new responsibilities.

Customer Account Representative / Collections

GM Financial
09.2014 - 06.2015
  • Responsible for delivering a positive customer experience while servicing loan inquiries from consumers, dealerships, branches, financial institutions, credit agencies and various third parties
  • Maintain business knowledge related to auto financing, contract information and interest calculations and understand key processes from various operational areas within the company to research and resolve loan inquiries
  • The specialist must adhere to established procedures for updating demographic information and submitting requests for loan adjustments such as due date changes, deferments and payment reallocations
  • This position is responsible for providing Best In Class service by engaging internal and external customers via multi-channel requests, focusing on brand loyalty and creating an environment that increases overall customer satisfaction and retention
  • Responsible for making outbound and taking inbound calls to collect and resolve delinquent accounts in order to alleviate further action
  • This team member has contact with customers, as well as other Company departments, repossession agents, and other outside agencies.

Senior Sales Counselor

La Fitness
06.2014 - 09.2014
  • Responsible for actively pursuing enrollment of new members through self-generated and Company-sponsored programs, promotions and referrals
  • This includes establishing and maintaining lead boxes; calling on new businesses for corporate accounts, obtain leads from existing members, give club tours and membership presentations, utilize computer programs to track appointments and sales
  • Build own lead base and obtain potential customers
  • Highly motivated individual to perform and meet goals daily
  • Provide exceptional customer service with all members and non-members with concerns, issues, and or seeking information in person and on the phone by accessing customers account information or knowledge of information and provide best solution for customers.

Pipe Fitter

Brycon Construction
09.2013 - 06.2014
  • Process piping division tool install member at Intel Corporation
  • Responsible for Installing, testing, and fitting various pipes in a clean room and non-clean room environment for mechanical robots and tools
  • Daifuku member; clean room work environment, special projects, install, test, and fit all pipes, and other various mechanical task for robots
  • Maintain a safe work environment and comply with OSHA rules and regulations.

Pipe Fitter

Klinger Constructors LLC
06.2013 - 08.2013
  • Process piping division tool install member at Intel
  • Count inventory, inspect tools, and equipment before any use
  • Responsible for Q&A of all pipes; test all pipes before they can be submitted to run chemicals
  • Maintain a safe work environment and comply with OSHA rules and regulations.

Education

Bachelor of Arts - Organizational Communication

University of Texas At El Paso
El Paso, TX
05.2025

High School Diploma -

Americas High School
El Paso, TX
06.2011

Skills

  • Mobile Security Best Practices
  • Friendly and Helpful
  • Strong Communication and Interpersonal Skills
  • Teamwork and Collaboration
  • Reliable and Responsible
  • Customer Assistance
  • Customer Service
  • Problem-solving abilities
  • Problem-Solving
  • Time Management
  • Honest and Dependable
  • Positive Customer Engagement
  • Multitasking
  • Multitasking Abilities
  • Team Leadership
  • Organizational Skills
  • Excellent Communication
  • Self Motivation
  • Attention to Detail
  • Time management abilities
  • Creative Thinking
  • Adaptable and Flexible
  • Decision-Making
  • Team Collaboration
  • Effective Communication
  • Active Listening
  • Computer Proficiency and Microsoft Office
  • Building Customer Loyalty
  • Adaptability
  • Product Knowledge
  • Inventory and Stocking
  • Professionalism
  • Team Supervision
  • Interpersonal Skills
  • Goal-Driven
  • Team building
  • Relationship Building
  • Product and Service Sales
  • Goal Setting
  • Sales expertise
  • Microsoft applications proficiency
  • Sales and Promotions
  • Written Communication
  • POS Software
  • Sales floor organization
  • Interpersonal Communication
  • Flexible Hours
  • Meeting Sales Goals
  • Inventory Management
  • Engaging with Diverse Customers
  • Excellent Written and Verbal Communication
  • Task Prioritization
  • Analytical Thinking
  • Safety and Cleanliness Standards
  • Documentation And Reporting
  • Store Opening and Closing
  • Store Organization
  • Reliability
  • Problem-solving aptitude
  • Team Cooperation
  • Adaptability and Flexibility
  • Cash Handling
  • Mobile Payment Solutions

Timeline

Retail Associate Manager

T-Mobile USA
02.2016 - Current

Bilingual Inside Sales Associate

Dish Network LLC
06.2015 - 12.2015

Customer Account Representative / Collections

GM Financial
09.2014 - 06.2015

Senior Sales Counselor

La Fitness
06.2014 - 09.2014

Pipe Fitter

Brycon Construction
09.2013 - 06.2014

Pipe Fitter

Klinger Constructors LLC
06.2013 - 08.2013

Mobile Expert

T-Mobile USA

Bachelor of Arts - Organizational Communication

University of Texas At El Paso

High School Diploma -

Americas High School

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Oscar Lara