Oscar E. Linares
Los Angeles,CA
Summary
Dedicated Professional and effective leader who excels at using proven methods to successfully cut costs, streamline operations and increase productivity. Assertive and enthusiastic, with extensive knowledge of process optimization and unsurpassed worth ethic. Customer Service Strategic planning Procedure development Financial oversight Cost reduction and containment Team building Analytical
Overview
20
20
years of professional experience
Work History
Employment Program Representative
Employment Development Department
Upland, CA
11.2020 - Current
- Administered benefits programs, analyzed compensation and other competitive data.
- Identified barriers to client employment and helped to developed strategies for overcoming these barriers.
- provided timely interventions by returning phone calls and following up on job leads.
- Assisted clients in obtaining information regarding benefits and compensations.
- Delivered exceptional service level by listening to concerns and providing appropriate solutions.
- Managed rolling caseload of clients and maintained impeccable documentation.
- Primary liaison for Legislative Office of Senator Andrea Borgeas.
Branch Manager
Smart Auto and Couching Detail Inc
03.2017 - 03.2020
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
- Gathered and reviewed customer feedback to improve operations.
- Boosted branch sales by developing and deepening customer loyalty through incentive programs.
Loss Prevention Supervisor
Burlington Coat Factory
03.2012 - 02.2017
- Monitored paperwork procedures to prevent error-related losses.
- Collaborated with law enforcement to report crime and suspicious activity.
- Installed and maintained covert security equipment.
- Trained staff on loss prevention tactics and company procedures.
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible and directing shoppers to safety.
- Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
- Headed safety and loss prevention programs by guiding staff.
- Supported audits, shortage control initiatives, apprehensions and disposition by preparing and reviewing associated paperwork.
- Trained all new executives and asset protection personnel.
- Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
Senior Cash Management Analyst
Macy’s West
01.1999 - 01.2009
- Accomplishing 20% cash shortages, credit card/check/gift card fraud reduction
- IT Systems liaison
- Bank liaison.
- Reviewed processes and operations to identify areas of performance risk.
- Analyzed data and interpreted trends and results of studies to make conclusions and develop reports.
- Assisted in preparation of month-end and year-end financial reports.
- Created and maintained precise and accurate models, charts and reports.
- Presented results of financial analyses to clients verbally and in written form.
- Solved financial problems with use of diverse analytical and modeling techniques.
- Simplify end user software and hardware in 235 stores to systematically feed daily transaction activity to web based General Ledger database.
- Duties included supervision of 3-5 middle level managers who identify and recover cash losses due to theft and error
Education
Bachelor of Arts - Business Administration
Randall University
Oklahoma City, OK06.2022
Associate of Arts -
Randall University
Oklahoma City, OK08.2021
No Degree - Christian Ministry
Angelus Bible Institue
Los AngelsHigh School Diploma - undefined
Los Angeles High School
1990
Skills
- Microsoft Excel, Word, and PowerPoint
- Organizational Systems
- Team Leadership
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Understanding Customer Needs
Languages
Spanish
Native or Bilingual
Timeline
Employment Program Representative
Employment Development Department
11.2020 - Current
Branch Manager
Smart Auto and Couching Detail Inc
03.2017 - 03.2020
Loss Prevention Supervisor
Burlington Coat Factory
03.2012 - 02.2017
Senior Cash Management Analyst
Macy’s West
01.1999 - 01.2009
Bachelor of Arts - Business Administration
Randall University
Associate of Arts -
Randall University
No Degree - Christian Ministry
Angelus Bible Institue
High School Diploma - undefined
Los Angeles High School
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