Oscar Lira

IT Help Desk Specialist

OSI Staffing Services

Downey, CA

07.2021 - Current

Install, configure, and upgrade laptops and desktops.
Supported employees / customers with advanced troubleshooting on helpdesk tickets.
Updated and reconfigured existing and new computers with current software and operating systems.
Assisted online users via live chat and phone to resolve issues related to software, hardware, and system use and access.
Maintained inventory of IT Assets by checking and documenting levels regularly.
Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
Cloud Directory Platform (JumpCloud) - Create identities, Manage Access, Device Management, Password Policies, MFA, LDAP, Groups, and Device Groups. Sync with M365 Directory.
Office 365 Administration - (94 Users): Create Users, Assign Licenses, Shared Mailboxes, Distribution Lists, Groups, OneDrive, SharePoint, Teams, Outlook, Message Tracing, Mailbox Exports.
Email Protection System (Spam Titian) - Managed quarantined emails, email filtering, Allow / Block senders and domains.
Business Phone, VoIP Communications System (Vonage) - create users, assign desk phones, assign extensions, assign phone numbers, create call groups, call forwarding, virtual receptionist.
Apple Business Manager and Simple MDM (Mobile Device Management). - Enroll Apple Devices, Deploy Company-Configured Cell Phones, Configure Built-in/Custom Profiles. Manage OS Updates, Secure Data.
Team Viewer Management (Remote Support) - Set up company, users, contacts, and devices.